Event Manager

Legends Global; Dayton (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

ASM Global's Dayton Convention Center seeks an experienced Event Services Supervisor to oversee event operations, coordinate client meetings, and manage service contracts. You will guide clients, supervise staff, and ensure timely communication and accurate billing.

The role requires leadership, strong planning and customer-service skills, and flexibility to work long hours, weekends, and holidays as needed to support successful events at the convention center.

Qualifications

• Bachelor's degree in a four-year college or university.
• Minimum of three years actual experience in public facility management, promotion, or operation of conventions or trade shows.
• Minimum of two years college level work in a hospitality program and/or sales or marketing related program preferred.
• Excellent organizational, planning, and interpersonal skills.
• Good written, customer service and verbal skills.
• Ability to prioritize multiple projects.
• Supervisory experience preferred.
• Professional presentation, appearance, and work ethic.
• Some knowledge of computers; proficiency in Microsoft Office preferred; experience with venue management and diagramming software is a plus.
• Ability to work under limited supervision and to interact with all levels of staff including management.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

Responsibilities

• Supervises staff and oversees all aspects of facility operations related to events.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service contractors for assigned meetings and/or events.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Keeps clients informed as to status of deadline schedules, including floor plan submissions, insurance requirements and other relevant details.
• Conducts weekly production meetings with Event Coordinators and operational departments.
• Prepares cost estimates and monitors final billing.
• Provides clear, concise, and timely communication of detailed requirements to operational departments.
• Assists in scheduling operational set-ups to provide equipment or services needs.
• Monitors and supervises facility set-up when necessary.
• Assists in training event services staff.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events.
• Follows-up on all client requests, concerns, and problems.
• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
• Services as manager on duty as required.

Skills

Organizational skills

Planning

Interpersonal skills

Written communication

Verbal communication

Customer service

Prioritization

Problem solving

Supervisory experience

Presentation

Education

Bachelor's degree

Hospitality coursework (2 years)

Tools

Microsoft Office

Venue management software

Diagramming software

Job description

Venue SummaryThe Dayton Convention Center (DCC) is the region's premier mid-sized event facility conveniently situated right in the heart of downtown Dayton. Located within a 600-mile radius of close to 70% of the nation’s population and steps from the vibrant Oregon Entertainment District, the 150,000 sq. ft. DCC offers 68,000 sq. ft of column-free exhibition space and 22 meeting rooms including a 750 seat, full stage theater. Managed by ASM Global and owned and developed by the Montgomery County Convention Facilities Authority, the DCC is in the process of completing a major renovation to its facility that will serve to reinforce its status as the venue of choice for the region.SummaryProvides supervision and professional client services support in the implementation of the event planning/coordination process and related services and management of events. Interacts with clients, facility staff, in-house contractors, and related personnel to assure set-up and smooth operations of events. Supervises, trains and schedules Event Coordinators.Essential Duties and ResponsibilitiesSupervises staff and oversees all aspects of facility operations related to events.Meets with client groups to plan and organize assigned meetings and/or events.Coordinates activities with the various service contractors for assigned meetings and/or events.Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.Conducts weekly production meetings with Event Coordinators and operational departments.Prepares cost estimates and monitors final billing.Provides clear, concise, and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or services needs. Monitors and supervises facility set-up when necessary.Assists in training event services staff.Serves as primary liaison between clients and facility departments.Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests, concerns, and problems.Attends appropriate planning, organization and other event and facility meetings in support of facility operations.Serves as manager on duty as required.Supervisory ResponsibilitiesDirectly supervises the Event Services staff. Carries out supervisory responsibilities in accordance with ASM Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBachelor's degree (B. A.) from four-year college or universityA minimum of three years actual experience in public facility management, promotion, or operation of conventions or trade shows or service-related operation whose primary function is to provide direct on-site service to the public.Minimum of two years college level work in a hospitality program and or sales or marketing related program preferred.Skills and AbilitiesExcellent organizational, planning, and interpersonal skillsGood written, customer service and verbal skillsAbility to prioritize multiple projectsDemonstrate problem-solving and communication skillsSupervisory experience preferredProfessional presentation, appearance, and work ethicSome knowledge of computers, proficiency in Microsoft Office preferred, experience with venue management and diagramming software is a plusAbility to work under limited supervision and to interact with all levels of staff including managementAbility to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily.NOTE:The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.To apply, please visit: www.daytonconventioncenter.comASM Global is an equal opportunity employer. It is the policy of ASM Global to prohibit discrimination and harassment of any type and to afford equal employment opportunities to Team Members and applicants, without regard to race, color, religion, sex, national origin, ancestry, age, disability, genetic information, gender identity, gender expression, veteran status, pregnancy, parental status, sexual orientation, military status, protected veteran status, or any other protected class. ASM Global will take action to employ, advance in employment and treat qualified Veterans and disabled Veterans without discrimination in all employment practices.