Director of Event Operations

ASM Global Group; Dayton (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

ASM Global's Dayton Convention Center seeks an experienced Event Services Supervisor to oversee event operations, coordinate client meetings, and manage service contracts. You will guide clients, supervise staff, and ensure timely communication and accurate billing.

The role requires leadership, strong planning and customer-service skills, and flexibility to work long hours, weekends, and holidays as needed to support successful events at the convention center.

Qualifications

• Bachelor's degree in a four-year college or university.
• Minimum of three years actual experience in public facility management, promotion, or operation of conventions or trade shows.
• Minimum of two years college level work in a hospitality program and/or sales or marketing related program preferred.
• Excellent organizational, planning, and interpersonal skills.
• Good written, customer service and verbal skills.
• Ability to prioritize multiple projects.
• Supervisory experience preferred.
• Professional presentation, appearance, and work ethic.
• Some knowledge of computers; proficiency in Microsoft Office preferred; experience with venue management and diagramming software is a plus.
• Ability to work under limited supervision and to interact with all levels of staff including management.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

Responsibilities

• Supervises staff and oversees all aspects of facility operations related to events.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service contractors for assigned meetings and/or events.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Keeps clients informed as to status of deadline schedules, including floor plan submissions, insurance requirements and other relevant details.
• Conducts weekly production meetings with Event Coordinators and operational departments.
• Prepares cost estimates and monitors final billing.
• Provides clear, concise, and timely communication of detailed requirements to operational departments.
• Assists in scheduling operational set-ups to provide equipment or services needs.
• Monitors and supervises facility set-up when necessary.
• Assists in training event services staff.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events.
• Follows-up on all client requests, concerns, and problems.
• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
• Services as manager on duty as required.

Skills

Organizational skills

Planning

Interpersonal skills

Written communication

Verbal communication

Customer service

Prioritization

Problem solving

Supervisory experience

Presentation

Education

Bachelor's degree

Hospitality coursework (2 years)

Tools

Microsoft Office

Venue management software

Diagramming software

Job description

ASM Global's Dayton Convention Center seeks an experienced Event Services Supervisor to oversee event operations, coordinate client meetings, and manage service contracts. You will guide clients, supervise staff, and ensure timely communication and accurate billing.

The role requires leadership, strong planning and customer-service skills, and flexibility to work long hours, weekends, and holidays as needed to support successful events at the convention center.