Senior Event Lead: Client, Vendor & Onsite Ops

ENGAGE Business Events; United States; Vor Ort; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

ENGAGE Business Events is seeking an experienced Program Manager to lead planning and execution of corporate events from signed contracts through reconciliation. You will coordinate clients, vendors, onsite staff, and logistics to ensure flawless programs and exceptional attendee experiences.

Join a team that values strong communication, meticulous planning, and proactive problem solving. Regular travel to client sites and venues is expected across the United States.

Qualifikationen

• Strong organizational skills and attention to detail, with the ability to manage several programs at once.
• Solid understanding of hotel contracts, food and beverage, and event logistics.
• Comfort managing budgets and working with vendors, with the ability to set clear expectations and hold partners accountable.
• A true hospitality mindset, with a knack for anticipating needs before anyone asks.
• A calm, confident problem solver who leads well under pressure.
• Excellent writing and speaking skills, with a warm, polished client presence.
• Comfortable using Microsoft Office, Google Suite, registration platforms, and standard CRM and project-management software.

Aufgaben

• Plan and run assigned programs from signed contracts through final reconciliation.
• Serve as the main day-to-day contact for clients, with clear and steady communication throughout planning.
• Serve as the main point of contact for all vendor partners on each assigned program.
• Lead onsite operations and staff so every program runs smoothly.
• Help build better planning tools and processes, and support contract event managers and newer team members.
• Take handoff from the Program Design team and turn approved proposals into detailed, workable plans.
• Build and manage timelines, run of show documents, staffing plans, rooming lists, and other planning tools.
• Track key program dates, including contract deadlines, attrition and cutoff dates, final counts, and payment due dates.
• Coordinate hotels, venues, transportation, food and beverage, production, entertainment, and event staff.
• Manage attendee registration, travel, and communication as needed.
• Manage event materials, shipping, and onsite supplies so everything arrives where and when it should.
• Support site visits and venue walkthroughs as needed.
• Serve as the day-to-day client contact for assigned programs, leading planning calls and status updates.
• Manage client expectations, timelines, and deliverables, and flag issues early.
• Prepare clear, organized client documents, such as program overviews, attendee updates, and production schedules.
• Offer ideas and recommendations based on experience and what has worked well on past programs.
• Lead client debriefs after each program and share feedback with the team.
• Serve as the main point of contact for all vendor partners on assigned programs, from handoff through final invoice.
• Share clear specs, timelines, and expectations so every vendor knows exactly what a great result looks like.
• Review BEOs, vendor confirmations, and invoices for accuracy before anything is approved.
• Track spending against the program budget and keep financial records accurate and up to date.
• Flag budget changes early and keep Sales and Program Design in the loop.
• Lead final program reconciliation and closeout.
• Build strong vendor relationships and hold partners to ENGAGE’s standards.
• Lead onsite operations, including setup, event flow, and breakdown.
• Hold briefings with staff and vendors before each program so everyone knows the plan and their role.
• Direct onsite staff and vendors and keep the run of show on track.
• Check in with the client daily onsite and keep them informed and confident.
• Make quick, smart decisions and solve problems before guests ever notice.
• Represent ENGAGE professionally with clients, attendees, and partners.
• Work with Sales and Program Design teams to make the move from proposal to planning seamless.
• Partner with Creative Services on signage, event materials, and guest experience details.
• Guide and support contract event managers and onsite staff.
• Share lessons learned after each program so the team keeps raising the bar.
• Help build planning templates, checklists, and processes, and join weekly team meetings to review upcoming programs.

Kenntnisse

Organizational skills

Attention to detail

Client relations

Communication (writing & speaking)

Problem solving under pressure

Hospitality mindset

Leadership

Budget management

Vendor management

Ausbildung

Bachelor’s degree preferred

Tools

Microsoft Office

Google Suite

CRM software

Project management software

Jobbeschreibung

ENGAGE Business Events is seeking an experienced Program Manager to lead planning and execution of corporate events from signed contracts through reconciliation. You will coordinate clients, vendors, onsite staff, and logistics to ensure flawless programs and exceptional attendee experiences.

Join a team that values strong communication, meticulous planning, and proactive problem solving. Regular travel to client sites and venues is expected across the United States.