Senior Event Custodial Operations Lead

Madison Square Garden Entertainment Corp.; Chicago (IL); On-site; USD 51,000 - 55,000; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is hiring a Senior Supervisor, Custodial Services to manage the custodial team and oversee front-of-house operations during events at MSG venues like The Chicago Theatre.

The role focuses on facility maintenance, training, and ensuring exceptional guest experiences. You will train and coach staff, coordinate duties for event days, and collaborate with internal departments to ensure clean, performance-ready spaces.

Qualifications

• 3–5 years of supervisory experience in facility management.
• Detail-oriented and able to manage multiple projects effectively in a fast-paced, event-driven environment.
• Strong attention to detail and commitment to maintaining the visual elegance of a renowned performance space.
• Ability to develop good working relationships with all levels of management.
• Proven conflict resolution experience.
• Commitment to providing a high-quality service experience for both internal and external clients.
• Strong experience in supervising cleaning teams and proven leadership skills.
• Excellent verbal and written communication, organizational, and time management skills.
• Computer proficient with advanced knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Plan and organize responsibilities for event days for custodial team.
• Coordinate pre-event clean, maintain custodial operations during the event and handle post event cleaning operations.
• Partner with internal departments to coordinate custodial work order via 24/7 Software system and urgent email requests.
• Consistently ensure that all public-facing areas maintain a pristine presentation, working alongside event management for performance-ready spaces.
• Evaluate and constantly improve the quality of cleanliness and overall appearance, ensuring that the highest client satisfaction and guest experience are achieved.
• Will be highly responsive to custodial emergencies in a fast paced, time sensitive environment.
• May be responsible for interviewing candidates for open positions and make recommendations for hire.
• Conduct pre-shift meetings with team scheduled to educate on the event highlights, areas of focus and staff responsibilities.
• Focus on event based staff, including oversight of custodians and restroom attendants, to ensure restrooms are stocked and cleaned, staff are productive and attending to all custodial needs to improve the guest experience.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Skills

Supervisory experience

Facility management

Event-driven environment

Attention to detail

Communication skills

MS Office proficiency

Tools

MS Office

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is hiring a Senior Supervisor, Custodial Services to manage the custodial team and oversee front-of-house operations during events at MSG venues like The Chicago Theatre.

The role focuses on facility maintenance, training, and ensuring exceptional guest experiences. You will train and coach staff, coordinate duties for event days, and collaborate with internal departments to ensure clean, performance-ready spaces.