Senior Supervisor Custodial Services- Chicago Theatre

Madison Square Garden Entertainment Corp.; Chicago (IL); On-site; USD 51,000 - 55,000; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is hiring a Senior Supervisor, Custodial Services to manage the custodial team and oversee front-of-house operations during events at MSG venues like The Chicago Theatre.

The role focuses on facility maintenance, training, and ensuring exceptional guest experiences. You will train and coach staff, coordinate duties for event days, and collaborate with internal departments to ensure clean, performance-ready spaces.

Qualifications

• 3–5 years of supervisory experience in facility management.
• Detail-oriented and able to manage multiple projects effectively in a fast-paced, event-driven environment.
• Strong attention to detail and commitment to maintaining the visual elegance of a renowned performance space.
• Ability to develop good working relationships with all levels of management.
• Proven conflict resolution experience.
• Commitment to providing a high-quality service experience for both internal and external clients.
• Strong experience in supervising cleaning teams and proven leadership skills.
• Excellent verbal and written communication, organizational, and time management skills.
• Computer proficient with advanced knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Plan and organize responsibilities for event days for custodial team.
• Coordinate pre-event clean, maintain custodial operations during the event and handle post event cleaning operations.
• Partner with internal departments to coordinate custodial work order via 24/7 Software system and urgent email requests.
• Consistently ensure that all public-facing areas maintain a pristine presentation, working alongside event management for performance-ready spaces.
• Evaluate and constantly improve the quality of cleanliness and overall appearance, ensuring that the highest client satisfaction and guest experience are achieved.
• Will be highly responsive to custodial emergencies in a fast paced, time sensitive environment.
• May be responsible for interviewing candidates for open positions and make recommendations for hire.
• Conduct pre-shift meetings with team scheduled to educate on the event highlights, areas of focus and staff responsibilities.
• Focus on event based staff, including oversight of custodians and restroom attendants, to ensure restrooms are stocked and cleaned, staff are productive and attending to all custodial needs to improve the guest experience.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Skills

Supervisory experience

Facility management

Event-driven environment

Attention to detail

Communication skills

MS Office proficiency

Tools

MS Office

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Senior Supervisor, Custodial Services will manage the daily activities of the custodial team and monitor back and front of house operations during all events. The position’s focus is on facility maintenance and operations and the oversight of the event driven staff. The Senior Supervisor will also be responsible for attending company led training sessions and disseminating the curriculum from these trainings down to the line level staff. The Senior Supervisor will be required to train, evaluate and coach front line colleagues based on these curriculums, and will track the completion rates to ensure that all front line staff are receiving the trainings in a timely manner.

What will you do?

Custodial Services

• Plan and organize responsibilities for event days for custodial team.
• Coordinate pre-event clean, maintain custodial operations during the event and handle post event cleaning operations.
• Partner with internal departments to coordinate custodial work order via 24/7 Software system and urgent email requests.
• Consistently ensure that all public-facing areas maintain a pristine presentation, working alongside event management for performance-ready spaces.
• Evaluate and constantly improve the quality of cleanliness and overall appearance, ensuring that the highest client satisfaction and guest experience are achieved.
• Will be highly responsive to custodial emergencies in a fast paced, time sensitive environment.
• May be responsible for interviewing candidates for open positions and make recommendations for hire.
• Conduct pre-shift meetings with team scheduled to educate on the event highlights, areas of focus and staff responsibilities.
• Focus on event based staff, including oversight of custodians and restroom attendants, to ensure restrooms are stocked and cleaned, staff are productive and attending to all custodial needs to improve the guest experience.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Training

• Lead continuous education and development for all team members on the custodial team
• Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company provided programs. Trainers will conduct “on the spot” training during shifts 2 – 3 times/week, depending on event schedule.
• Responsible for the onboarding of team members through the department onboarding curriculum.
• Senior Supervisors will be responsible for tracking the completion rates of personnel trained for each training program.
• Assistance with other company projects, initiatives, and training as needed (Ex. Workforce updates, Policy acknowledgments and other company assigned learning, 24/7) and performs other duties as assigned.

What do you need to succeed?

• At least 3-5 years of supervisory experience in facility management.
• Detail-oriented and able to work on multiple projects effectively in a fast-paced, event driven environment.
• Strong attention to detail and commitment to maintaining the visual elegance of a renowned performance space
• Ability to develop good working relationships with all levels of management
• Proven conflict resolution experience.
• Commitment to providing a high-quality service experience for both internal and external clients.
• Strong experience in supervising cleaning teams and proven leadership skills essential.
• Excellent verbal and written communication, organizational, and time management skills.
• Computer proficient with advanced knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

Special Requirements

• Must be receptive to working outside in inclement weather and extreme temperatures as needed.
• Must be comfortable with heights (working on high floors) and navigating steep steps and inclines.
• Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
• Ability to stand and move about the venue throughout the duration of the shift.
• Ability to work a flexible schedule including days, nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Onsite

Hourly Pay Range

$37—$40 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.