Supervisor Building Operations- The Chicago Theatre

Madison Square Garden Entertainment Corp.; Chicago (IL); On-site; USD 41,000 - 45,000; Part time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is hiring a Part Time Building Operations Supervisor to manage the custodial team and back-of-house operations at The Chicago Theatre.

The role focuses on facility operations and supervising event-driven staff to ensure outstanding guest experiences. The position requires 3–5 years of supervisory experience in facilities, strong leadership, and the ability to work across departments.

Qualifications

• At least 3–5 years of supervisory experience in facility management.
• Experience supervising back-of-house operations and building systems.
• Detail-oriented with ability to manage multiple projects in a fast-paced environment.
• Ability to develop working relationships with all levels of management.
• Strong leadership and conflict-resolution skills.

Responsibilities

• Assist in managing event budgets and labor costs.
• Plan and organize custodial team responsibilities for event days.
• Coordinate event-related operations including setup and day-of-event execution.
• Collaborate with Event Production and Guest Services on repairs and maintenance.
• Provide staffing input, approve schedules, and coach the team.
• Conduct training, performance evaluations, and required trainings.
• Maintain high-quality service and client satisfaction during events.

Skills

supervisory experience

facility management

planning

coordination

communication

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Part Time Building Operations Supervisor will manage the daily activities of the custodial team and monitor back of house operations during events at The Chicago Theatre. The position’s focus is on facility operations and the oversight of associated building systems as well as the supervision of the event driven staff.

What will you do?

• Assist in managing event budgets and event labor cost.
• Plan and organize responsibilities for event days for custodial team.
• Coordinate event related operations including event set up, installation of event materials, day of event execution and the overnight transition of events.
• Partner with internal departments including Event Production and Guest Services to coordinate repairs and maintenance on systems.
• Maintain a first-class operation to deliver superior service to internal and external clients.
• Evaluate and constantly improve the quality of the Theatre’s cleanliness and overall appearance ensuring that the highest client satisfaction and guest experience are achieved.
• Highly responsive to emergencies in a fast paced, time sensitive environment. Interview candidates for open porter and night cleaner positions and make recommendations for hire.
• Provide labor requirements and review and approve employee schedules, including requests for time off. Coach team and issue disciplinary actions as needed.
• Conduct periodic meetings with team to provide training on proper techniques, services, and monthly progress reports.
• Prepare, provide input, and conduct performance evaluations.
• Attend required trainings.
• Participate in special projects and performs other duties as assigned.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• At least 3-5 years of supervisory experience in facility management.
• Prior experience in facilities management with direct responsibility for supervising back of house operations ideally with building maintenance, mechanical systems maintenance and facilities operations.
• Detail-oriented and able to work on multiple projects effectively in a fast-paced, event driven environment.
• Ability to develop good working relationships with all levels of management
• Proven conflict resolution experience.
• Commitment to provide a high-quality service experience for both internal and external clients.
• Strong experience in supervising cleaning teams and proven leadership skills essential.
• Knowledge of building mechanical systems and facility management.
• Excellent verbal and written communication, organizational, and time management skills.
• Computer proficient with advanced knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
• Available to work daytime, overnight, evening, weekends, and holidays as required.

Special Requirements

• Must be receptive to working outside in inclement weather and extreme temperatures.
• Must be comfortable with heights (working on high floors) and navigating steep steps and inclines.
• Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
• Ability to stand and move about the theater throughout the duration of the shift.
• Ability to work a flexible schedule including days, nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Onsite

Hourly Pay Range

$30—$33 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.