Manager Custodial Services

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 83,000 - 115,000; Full time

Job summary

Madison Square Garden Entertainment Corp. in New York is seeking a Manager of Custodial Services to oversee daily custodial operations for MSG Arena & Theater, ensuring top-tier facility appearance and reliable event support.

You will lead hiring, training and performance reviews, manage budgets and inventory, coordinate with People Practices for payroll and scheduling, and serve as Manager On-Duty during events, always delivering exceptional guest experiences.

Qualifications

• Minimum 3–5 years in Custodial/Facility Management.
• 60 credit hours of college coursework or equivalent certifications preferred.
• Strong organizational skills.
• Ability to work under time constraints.
• Experience supervising union and non-union staff; CBA knowledge a plus.
• Proficiency in Microsoft Suite; knowledge of 24/7 Work Order system and COUPA a plus.

Responsibilities

• Plan and execute custodial operations for MSG Arena & Theater.
• Oversee hiring, training and performance reviews for custodial staff.
• Manage inventory, budgets, and supplies.
• Coordinate with People Practices for payroll and scheduling; LOAs.
• Act as Manager On-Duty (MOD) during events.
• Ensure high standards of facility appearance and operations.

Skills

Facility Management

Team Leadership

Union Experience

Customer Service

Time Management

Education

60+ credit hours or equivalent certifications

Tools

Microsoft Suite

COUPA

24/7 Work Order System

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Manager of Custodial Services is responsible for the planning and execution of all Custodial and employee management. This position is also responsible for overseeing building requirements for all events taking place at MSG Arena & Theater. The Manager will interface with Multiple venue departments to ensure that the Custodial team is providing the highest level of service while prioritizing daily event needs and orchestrating activities to maximize labor productivity.

What do you need to succeed?

• Responsible for maintaining a first-class facility operation. Manage and care for all aspects of the physical facility with a goal of establishing a high level of facility appearance, functionality and operational standards
• Perform daily inspections of Arena & Theater to ensure the Custodial Department are meeting requirements of the scope of work, and reporting back to the Director, Custodial Services.
• Establish policies and procedures for Custodial department.
• Responsible for managing inventory reports, billing, and execution of pick-ups and deliveries.
• Manage custodial service budgets and maintain all inventory for cleaning supplies; purchase any equipment used in various cleaning processes.
• Work closely with the People Practices team for purposes of payroll, scheduling, corrective actions, LOA’s etc.
• Oversee the hiring, training and performance evaluation of all custodial staff.
• Ensure work orders directed towards the Custodial Department are completed in a timely manner.
• Act as Manager On-Duty (MOD) for events held at MSG Arena & Theater.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Qualifications

To qualify for this role, you must have:

• The ideal candidate will have a minimum of 3-5 years of Custodial/Facility Management experience.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• The ideal Candidate will have exceptional organizational skills.
• Ability to work well under time constraints.
• Must maintain friendly, efficient, positive customer service demeanor toward customers, clients and co-workers.
• Experience Supervising and working with Union & Non-Union staff; experience reading CBA’s a plus.
• Make recommendations to upper management for staff applying for FT roles.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook). Knowledge of 24/7 Software (work order system) a plus. Knowledge of COUPA (business spend management) a plus.

Supervision

The role will also have oversight of:

• PT and FT Custodial Staff
• Restroom Attendants

Special Requirements Of The Job

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24-hours, 7 days a week environment.
• Extensive walking, bending, lifting (25-50 lbs) and office work (sitting) is essential to the role.

Pay Range

$83,000—$115,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.