Senior EV Service Parts Analyst

Workhorse; Indiana; Vor Ort; USD 59.000 - 72.000; Vollzeit

Zusammenfassung

Workhorse is seeking a Service Parts Analyst to develop and maintain documentation in our ERP (QAD) system, detailing parts and activities required to service our products and managing the aftermarket accessory catalog.

You will collaborate with engineering, purchasing, and customer service to document part locations, supersessions, and replacements, while processing service parts orders and generating invoices as sales orders close.

Qualifikationen

• Minimum 10 years’ automotive or commercial vehicle service experience in a manufacturing or dealership environment.
• Ability to manage multiple service project initiatives and ensure they align with organizational goals.
• Strong understanding of automotive systems, particularly electric vehicle technology.
• Ability to classify parts to correct vehicle systems.
• Ability to create and update documents using Office and Microsoft products.
• Comfortable working in ambiguous environments and developing/contributing to new processes and procedures to help design, build and service our products with excellence.
• Communication skills: strong verbal and written communication to interact with diverse audiences.

Aufgaben

• Identify assemblies from the Engineering BOM that are relevant for service.
• Integrate customer service feedback into service parts requirements.
• Collaborate closely with the Warranty Analyst on component failure feedback.
• Document the location of each part within the truck.
• Track and update part information for supersessions and replacement parts.
• Serve as liaison between engineering, quality, purchasing, and field service teams to ensure accurate and representative documentation.
• Review materials at Change Board meetings for approval.
• Utilize QAD to obtain part release information and confirm documentation accuracy.
• Track shipping confirmation and create needed invoices once sales orders are closed.
• Continuously improving the Service BOM based on field feedback and engineering updates, working closely with the engineering change community.
• Deliver additional outputs including tabulation of parts consumed; documentation of actual or potential serviceability issues, along with recommendations to mitigate concerns; part cost, labor timing, and warranty recommendations based on observed performance.
• Operate as a self-directed contributor—organizing meetings, gathering necessary background information, and reporting discrepancies, issues, or serviceability improvement opportunities to Workhorse leadership.
• Embody the core values and competencies critical to this role: Transparency, Teamwork, Accountability, Excellence, Integrity, Communication, Collaboration, and Results-Driven performance.

Kenntnisse

Automotive experience

Project management

Automotive technology

Part classification

Office/MS Office

Documentation

Communication skills

Tools

QAD ERP

MS Office

Jobbeschreibung

Workhorse is seeking a Service Parts Analyst to develop and maintain documentation in our ERP (QAD) system, detailing parts and activities required to service our products and managing the aftermarket accessory catalog.

You will collaborate with engineering, purchasing, and customer service to document part locations, supersessions, and replacements, while processing service parts orders and generating invoices as sales orders close.