Senior EV Charging Technical Support Specialist

Zohorecruit; Florida; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Employee assistance program

Health insurance

Life insurance

Vision insurance

Job summary

VoltiE Group in Miramar, Florida is seeking a hands-on Technical Support Specialist (L3) to own complex escalations across EV chargers and their supporting systems. You will diagnose issues spanning hardware, networking, embedded systems, software, and cloud services using diagnostic tools and logs.

The role emphasizes methodical troubleshooting, documentation, and collaboration with hardware, firmware, software, cloud, field service, and operations teams.

Qualifications

• 5+ years of experience in technical support, systems support, field engineering, network operations, electronics, embedded systems, EV charging, telecommunications, or related field.
• Experience with complex technical systems where issues span hardware, networking, software, connectivity, and cloud services.

Responsibilities

• Own escalated technical issues from investigation through resolution.
• Investigate issues across hardware, networking, embedded systems, software, and cloud services.
• Collaborate with hardware, firmware, software, cloud, field service, installation, and operations teams.
• Document technical findings, troubleshooting steps, resolutions, and recurring issues.
• Perform on-site hands-on testing and troubleshooting with equipment.

Skills

Troubleshooting

Technical docs

Root-cause analysis

Escalation ownership

Detail oriented

Cross-functional collaboration

Hands-on testing

On-site work

IoT / distributed hardware

EV charging systems

Network understanding

Education

Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, Information Technology, Mathematics, or related field

Equivalent professional experience, technical certifications, military training, or demonstrated hands-on expertise may be considered in place of a degree

Tools

Wireshark

Serial consoles

Job description

VoltiE Group in Miramar, Florida is seeking a hands-on Technical Support Specialist (L3) to own complex escalations across EV chargers and their supporting systems. You will diagnose issues spanning hardware, networking, embedded systems, software, and cloud services using diagnostic tools and logs.

The role emphasizes methodical troubleshooting, documentation, and collaboration with hardware, firmware, software, cloud, field service, and operations teams.