Senior EV Charging Field Service Manager

Volkswagen Group; Ashburn (VA); On-site; USD 92,000 - 128,000; Full time

Job summary

Electrify America, LLC is seeking a Technical Field Service Manager to serve as a primary technical resource for manufacturer equipment across our charging network in Ashburn, VA. You will diagnose failures, coordinate with OEMs, Engineering, NOC, and field teams, and ensure safe, reliable operation.

This senior role requires 5+ years of relevant experience and a BSEE degree (Master Electrician/Journeyman license desirable).

Qualifications

• 5+ years of relevant experience
• Bachelor’s Degree in Electrical Engineering (BSEE)
• Master Electrician/Journeyman License with equivalent relevant experience

Responsibilities

• Serve as a primary technical liaison between Electrify America and equipment manufacturers for charging equipment issues.
• Review and communicate service bulletins, advisories, firmware updates, known issues, and approved repair procedures.
• Partner with OEM technical teams to validate troubleshooting steps, repair requirements, equipment limitations, and field corrective actions.
• Maintain visibility into manufacturer-specific issues and ensure relevant information is communicated to NOC, Engineering, field service teams, vendors, Commissioning, and Power Restoration Team.
• Perform deep dives into equipment faults, alarms, error codes, logs, test results, and field findings to determine likely failure modes and corrective actions.
• Support root cause investigations for recurring or high-impact equipment failures and coordinate with OEMs and Engineering when additional analysis is required.
• Identify equipment failure trends across manufacturers, models, components, firmware versions, and field conditions and elevate systemic concerns.
• Translate technical findings into actionable troubleshooting and repair guidance for Operations and field teams.
• Validate technical scopes of work and repair strategies before field deployment for complex manufacturer-equipment issues.
• Translate OEM procedures, service bulletins, and engineering requirements into clear direction for NOC teams, field personnel, vendors, and leadership.

Skills

Manufacturer Equipment Expertise

OEM Technical Support

Troubleshooting

Technical Communication

Field Support

Warranty & Corrective Action

Knowledge Management

Education

Bachelor’s Degree in Electrical Engineering (BSEE)

Master Electrician/Journeyman License with equivalent relevant experience

Job description

Electrify America, LLC is seeking a Technical Field Service Manager to serve as a primary technical resource for manufacturer equipment across our charging network in Ashburn, VA. You will diagnose failures, coordinate with OEMs, Engineering, NOC, and field teams, and ensure safe, reliable operation.

This senior role requires 5+ years of relevant experience and a BSEE degree (Master Electrician/Journeyman license desirable).