Senior EUC Service Delivery Lead

Panasonic Avionics Corporation; De Soto (KS); On-site; USD 98,000 - 102,000; Full time

Benefits offered by this job

Health Benefits

401(k) Plan with Matching Contributions

Paid Time Off

Educational Assistance

Employee Recognition Program

Annual Bonus Program

Job summary

Panasonic Avionics Corporation is seeking a Manager for End User Computing Service Delivery based in De Soto, Kansas. This role oversees the governance, delivery, and performance of end user computing services, ensuring high standards through effective management of service providers.

The ideal candidate should have a degree in IT or Computer Science, 5+ years of relevant experience, and a strong leadership background, promoting user-centric solutions and service excellence across the enterprise.

Qualifications

• 4+ years of experience in end user services, with 3+ years in leadership.
• Strong understanding of ITIL principles and IT Service Management processes.
• Ability to develop and maintain a strategic roadmap for service delivery.

Responsibilities

• Oversee delivery, governance, and performance of end user computing services.
• Manage relationships with the managed service provider and ensure service quality.
• Prepare regular reports on service performance and compliance.

Skills

End User Services Management

IT Service Delivery

Leadership

Problem Solving

Collaboration

Technical Troubleshooting

Education

4-Year Degree in Information Technology or Computer Science

Tools

ServiceNow

Active Directory

Microsoft 365 Suite

JAMF

Job description

Panasonic Avionics Corporation is seeking a Manager for End User Computing Service Delivery based in De Soto, Kansas. This role oversees the governance, delivery, and performance of end user computing services, ensuring high standards through effective management of service providers.

The ideal candidate should have a degree in IT or Computer Science, 5+ years of relevant experience, and a strong leadership background, promoting user-centric solutions and service excellence across the enterprise.