Senior Enterprise Customer Success Leader (Remote)

Omatic; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Omatic is seeking a Senior Customer Success Manager to partner with our top enterprise customers, driving retention and expansion while representing the voice of the customer across the organization.

You will own strategic account plans, lead cross-functional collaboration, and mentor a growing team. The role can be remote or based at Omatic HQ in Mt. Pleasant, SC, focusing on optimizing ROI and long-term success for nonprofits and fundraisers leveraging Omatic solutions.

Qualifications

• Demonstrated experience managing strategic, enterprise-level accounts.
• Strong understanding of SaaS metrics (NRR, GRR, ARR) and health scoring.
• Proven ability to influence senior stakeholders and lead cross-functional efforts.

Responsibilities

• Own and grow a portfolio of strategic enterprise accounts with senior stakeholders.
• Lead high-stakes account escalations end-to-end across departments to protect relationships.
• Be the senior voice of the customer, influencing prioritization at a strategic level.
• Own NPS and health reporting, translating data into retention and growth strategies.
• Design adoption strategies to maximize ROI from Omatic solutions.
• Partner with Sales, Professional Services, Product, and Accounting to influence roadmaps.
• Mentor junior CSMs and contribute to best practices for the team.
• Own renewal strategy and forecasting for your account portfolio.

Skills

Strategic account management

SaaS metrics literacy (NRR/GRR/ARR)

Executive stakeholder management

Cross-functional collaboration

Mentoring or coaching teammates

Education

Bachelor's degree

Job description

Omatic is seeking a Senior Customer Success Manager to partner with our top enterprise customers, driving retention and expansion while representing the voice of the customer across the organization.

You will own strategic account plans, lead cross-functional collaboration, and mentor a growing team. The role can be remote or based at Omatic HQ in Mt. Pleasant, SC, focusing on optimizing ROI and long-term success for nonprofits and fundraisers leveraging Omatic solutions.