Senior Escrow Solutions Consultant - Client Success & PM

ICE; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Intercontinental Exchange, Inc. in Atlanta seeks a Senior Consultant, Elevated Client Services Escrow, to provide expert guidance on Mortgage and Consumer servicing Escrow functions and to manage engagements, analyses, and reporting.

You will lead client projects, define requirements and data models, mentor junior staff, travel to client sites as needed, and ensure solutions align with best practices and ICE Mortgage Technology products.

Qualifications

• Extensive experience in mortgage escrow operations and consulting.
• Proficiency in gathering requirements and defining data models.
• Ability to lead projects and mentor teammates.
• Excellent written and verbal communication.
• Willingness to travel to client sites.

Responsibilities

• Works within a team on Escrow consulting projects to meet client requirements.
• Expertly configures, researches and documents client needs related to the function.
• Defines product scope, objectives, and requirements; defines specifications and data models for development/testing.
• Provides recommendations on best practices and changes in technology accordingly.
• Devises and/or modifies processes to achieve efficiencies and solve complex business problems.
• Conducts system, integration, readiness, and acceptance tests with client data.
• Consults directly with clients and may travel to client sites.
• Acts as team leader for consulting projects and mentors junior staff.
• May train client and support personnel on enhancements and procedures.
• Performs other related duties as assigned.

Skills

Escrow knowledge

Client services

Project leadership

Requirements analysis

Testing & QA

Travel readiness

Tools

ICE Mortgage Technology

Job description

Intercontinental Exchange, Inc. in Atlanta seeks a Senior Consultant, Elevated Client Services Escrow, to provide expert guidance on Mortgage and Consumer servicing Escrow functions and to manage engagements, analyses, and reporting.

You will lead client projects, define requirements and data models, mentor junior staff, travel to client sites as needed, and ensure solutions align with best practices and ICE Mortgage Technology products.