Principal Consultant, Elevated Client Services

ICE; Jacksonville (FL); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Intercontinental Exchange, Inc. seeks a Principal Consultant, Elevated Client Services to provide strategic subject matter expertise on Servicing across ICE Mortgage Technology Solutions.

You will lead complex engagements, perform impact analysis, and guide program management to align client strategies with product delivery and organizational capabilities. You'll mentor Senior and Junior teammates, establish governance, define scope and requirements, and travel to client sites up to 10% as

Competenze

• Extensive knowledge of ICE Mortgage Technology products and services.
• Expertise in Servicing and Default operations and regulatory requirements.
• Proven experience leading complex client engagements and teams.
• Understanding of escrow processes, reconciliation, and reporting.

Mansioni

• Leads business consulting projects and defines strategy to meet client objectives.
• Configures client needs and establishes governance for delivery.
• Defines scope, objectives and requirements with executive alignment.
• Provides strategic recommendations on practices, regulations, and tech changes.
• Mentors Senior and Junior Consultants and drives professional development.
• Leads training for client and technical support personnel on enhancements and changes.
• Travel to client sites up to 10% and manage stakeholder communications.

Conoscenze

ICE Mortgage Products

Servicing & Default Operations

MSP

Escrow Reconciliation

Compliance Reporting

Escrow Settlements

Payment Services

Escrow Integrations

Client Engagements

Stakeholder Management

Communication Skills

Descrizione del lavoro

Job Purpose

The Principal Consultant, Elevated Client Services, is a senior individual contributor role focused on providing strategic subject matter expertise on Servicing functions across ICE Mortgage Technology Solutions. This position will be responsible for leading complex engagements, conducting impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of initiatives impacting the assigned functional area. The Principal Consultant will guide and mentor senior and junior team members, establish best practices, and ensure alignment of client strategies with product delivery and organizational capabilities.

Job Purpose

The Principal Consultant, Elevated Client Services, is a senior individual contributor role focused on providing strategic subject matter expertise on Servicing functions across ICE Mortgage Technology Solutions. This position will be responsible for leading complex engagements, conducting impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of initiatives impacting the assigned functional area. The Principal Consultant will guide and mentor senior and junior team members, establish best practices, and ensure alignment of client strategies with product delivery and organizational capabilities.

Responsibilities

• Leads business consulting projects, defining strategy and approach to meet specific client requirements and organizational objectives
• Expertly configures, research, and documents client needs related to assigned functions while establishing governance frameworks for project delivery
• Defines product scope, objectives, and requirements with executive stakeholder alignment. Develops comprehensive specifications and data models for product development and testing
• Provides strategic recommendations on best practices, regulatory considerations, and technology changes, positioning clients for long-term operational success
• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to escrow operations
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests using client data to ensure client needs and compliance requirements will be met
• Consults directly with client executives and may travel to client sites to facilitate strategic discussions and drive project alignment
• Acts as project leader for complex consulting engagements, establishing sub-team structures, defining workflows, and ensuring successful project delivery
• Mentors, guides, advises, and reviews the work of Senior Consultants and junior team members, providing coaching and professional development to build organizational capability
• Leads the training and enablement of client and technical support personnel on enhancements, new analytics, procedures, and regulatory changes
• Identifies opportunities for process optimization, cost reduction, and operational improvements across escrow administration functions
• Manages stakeholder communications across multiple organizational levels, translating between executive strategy and technical implementation
• Performs other related duties as assigned
• Travel to client sites up to 10%

Knowledge And Experience

• Comprehensive familiarity with ICE Mortgage Technology products and services
• In-depth knowledge of Servicing and Default operations, regulatory requirements
• Expert level knowledge of MSP.
• Demonstrated expertise in escrow reconciliation, compliance reporting, and escrow settlement processes
• Familiarity with Payment Services and Escrow integrations (i.e., Lockbox, Digital Banking, ACH,) and their impact on escrow workflows, preferred
• Proven experience leading client engagements and managing project teams
• Excellent customer service and relationship management skills that build high levels of trust and satisfaction with internal and external clients at all levels
• Exceptional verbal and written communication skills tailored to diverse audiences (e.g., executives, managers, individual contributors)
• Advanced proficiency in business modeling, requirements definition, and solution architecture disciplines
• Demonstrated ability to estimate work effort, manage project budgets, resource allocation, and ensure successful delivery of complex engagements
• Strong mentoring and coaching abilities with a track record of developing junior team members

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.