Senior Escrow Officer (PGP Escrow)

PulteGroup Inc.; Pleasanton, Northern (CA, KY); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

401(k) Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

Job summary

PulteGroup Inc. in Pleasanton, CA is seeking a Senior Escrow Officer to oversee and manage escrow processes for real estate closings.

You will coordinate with homebuyers, sellers, mortgage teams and accounting to ensure compliant, timely settlements. Experience 2–5 years in escrow and a High School Diploma required; Notary license as needed. This office-based role offers growth and team collaboration.

Qualifications

• Customer service experience with homebuyer interactions.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and accuracy.

Responsibilities

• Handle all aspects of settlement transactions including preparation and approval of Settlement Statements and deeds.
• Obtain signatures for closings and explain documents to parties.
• Follow escrow accounting guidelines for fund handling and compliance.
• Review escrow QA reports and resolve issues to meet policy.
• Ensure timely information flow to Recording and Accounting.
• Mentor junior staff and manage higher volume closings.

Skills

Customer service

Multi-tasking

Attention to detail

Communication skills

Team collaboration

Time management

MS Office

Education

High School Diploma or equivalent

Tools

OneNote

SoftPro

Job description

Ensuring smooth and secure real estate closings for all involved in the transaction. PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup’s homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here.

This position is fully in office Monday-Friday in Pleasanton, CA. No Book of Business Needed!

Job Summary

Senior Escrow Officers oversee and manage escrow processes for the closings of real estate transactions. They play a pivotal role coordinating with various stakeholders including homebuyer, seller, mortgage, accounting and other areas within the Title & Settlement Process. They leverage their expertise in escrow procedures and industry regulations, navigate complex transactions, uphold compliance standards and serve as mentors to fellow branch employees.

Primary Responsibilities

• Handle all aspects of the settlement transactions including preparation and approval of Settlement Statements, preparation and coordination of deeds, verify accuracy of loan documents, insurance documentation, seller statements, and contract or sales agreement.
• Obtain signatures for closing transactions, explain all documents executed as needed, and facilitate questions/answers between parties to the transaction.
• Follow Escrow Accounting Business Practice Guidelines which includes but is not limited to collection and disbursement of funds while complying with required State and Federal Good Funds statutes.
• Review escrow quality assurance reports and resolve any outstanding issues to ensure compliance with required business policy.
• Ensure timely and accurate flow of information and documentation from settlement team to Recording and Accounting departments.
• Provide mentorship and guidance to junior staff.
• Expected to manage a higher volume of closings compared to Escrow Officers, ensuring efficiency and accuracy in processing transactions.
• Ensure adherence to workflow processes.
• Perform other duties as assigned.

Scope

Decision Impact: Individual Department Responsibility: None Budgetary Responsibility: No Direct Reports: No Indirect Reports: No

Physical Requirements

Ability to exert minimal force of 25 pounds to carry, lift, push, pull and otherwise move objects. On occasions, may have to lift and move objects up to 50 pounds.

Required Education

Minimum High School Diploma or equivalent

Experience

Minimum of 2-5 years Escrow Officer experience

Required Licensing, Registration and/or Certifications

Licensing requirements as required by State/Federal Agencies Notary Public license requirements as required by State DFPI eligible

Required Skills/Knowledge

• Customer service skills with experience engaging with diverse homebuyer demographics
• Ability to multi-task and handle fast-paced and demanding work environment
• Effective follow up skills and attention to detail
• Ability to adjust well to change
• Ability to collaborate effectively across dispersed teams in multiple locations.
• Effective communication skills, both verbal and written
• Ability to prioritize conflicting demands & meet department needs with available resources
• Proficiency in Microsoft Office Suite required
• Experience with OneNote and SoftPro is a plus
• Demonstrates effective collaboration skills to promote teamwork and communication among various departments and stakeholders
• Shows expertise, proficiency, and comprehensive understanding of title and escrow processes
• Demonstrates proactive initiative and self-motivation to drive tasks and projects forward independently
• Exhibits exceptional time management and prioritization skills to efficiently meet deadlines and optimize task workflows
• Resolve complex problems and execute complex transactions as needed

Additional Information

This position is office-based, requiring in-office attendance five days a week to foster team collaboration and ensure direct customer engagement

Salary Range

Targeting around $51.78 hourly depending upon experience. This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

Benefits

• In addition to up to 9 paid company holidays per year, employees are eligible for up to 8 days of sick pay.
• Moreover, eligible employees with less than 10 years of service can accrue up to 15 PTO days per year (and up to 20 PTO days per year upon 10 or more years of service).
• Employees are eligible to participate in the Company’s 401(k) Plan.
• Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage.
• Employees are covered by company-paid disability, basic life insurance and parental leave.
• Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available.
• In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable).
• Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

Equal Opportunity / Diversity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies.

Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

This Organization Participates in e-Verify California Privacy Policy Here at PulteGroup: We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address).

We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat).

We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.)

We will not request money as part of your interview or onboarding process.

PulteGroup Employee Benefits

PulteGroup Employee Benefits At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles. Comprehensive, Flexible and Affordable Healthcare Coverage Options Supplemental Healthcare Coverage Opportunities PTO and Work/Life Benefits Health Advocacy and Wellness Retirement Plan with Company Match Education and Employee Assistance Programs Paid Parental Leave and Adoption Benefits Mortgage Financing Discounts through Pulte Mortgage

Recruiter Policy

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.