Senior Escrow Officer

Advocus National Title Insurance Company; Orlando (FL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Vacation benefits

Medical, dental, vision insurance

Flexible benefits (healthcare / FSA)

Life insurance

Commuter benefits

Employee assistance program

Pet insurance

Well-being resources

Job summary

Advocus National Title Insurance Company is seeking a Senior Escrow Officer to manage residential purchase transactions from contract through closing in Florida, with a focus on delivering outstanding customer service. The role includes business development, community engagement, and potential leadership of an escrow team to support expansion in the Orlando market.

Ideal candidates will have leadership experience, a proven ability to grow a book of business, and strong relationships with

Qualifications

• Bachelor's degree or professional licensing preferred.
• Seven years managerial or supervisory experience.
• Florida Title Agent License and/or Florida Notary Public required.
• Established relationships with Realtors, lenders, builders, and referral partners.

Responsibilities

• Manage residential purchase transactions from opening through post-closing.
• Coordinate with buyers, sellers, Realtors, lenders, builders, attorneys, and other transaction partners.
• Review contracts, title commitments, lender instructions, and closing documents for accuracy and compliance.
• Prepare settlement statements, Closing Disclosures, escrow instructions, and closing packages.
• Conduct closings while providing exceptional customer service.
• Maintain escrow accounting, file integrity, and compliance with Florida regulations and underwriter guidelines.
• Resolve title, funding, and closing issues efficiently and professionally.
• Meet production, quality, and customer service expectations.

Skills

Leadership

Relationship building

Communication

Attention to detail

Customer service

Education

Bachelor's degree or professional licensing

Seven years managerial or supervisory experience

Job description

Advocus National Title Insurance Company is a title insurance underwriter and settlement service provider. Based in Chicago and formerly known as Attorneys' Title Guaranty Fund, Inc. (ATG), our roots go back to 1964. While our name has evolved, our purpose remains the same: To advocate for and protect consumers in one of life's biggest financial transactions and to support the attorneys and other professionals who guide them. Since 2023, Advocus has been expanding beyond its Midwestern foundation to serve agents and clients in many states. Our priorities are to support our agents, partner closely across every transaction, and protect our insureds long after their closings are complete. Title insurance safeguards property buyers and lenders against financial loss or legal disputes if there are hidden defects in a property's ownership history. It covers pre-existing issues such as forgery, unrecorded liens, unpaid taxes, or missing heirs.

Job Profile: Escrow Manager

Job Description Summary: The Title Manager oversees direct title operations, sales, and escrow for Advocus Title Insurance Agency in the state of Florida.

Job Description: Position Overview (Hybrid Role)

The Senior Escrow Officer will be responsible for managing residential purchase transactions from contract through closing while delivering an outstanding customer experience. In addition to managing escrow files, this individual will play an active role in business development, community engagement, and expanding Advocus' presence throughout the Orlando market. Candidates with leadership experience will also have the opportunity to recruit, mentor, and lead an escrow team while helping establish operational best practices and supporting future expansion throughout Florida.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Manage residential purchase transactions from opening through post-closing.
• Coordinate with buyers, sellers, Realtors, lenders, builders, attorneys, and other transaction partners.
• Review contracts, title commitments, lender instructions, and closing documents for accuracy and compliance.
• Prepare settlement statements, Closing Disclosures, escrow instructions, and closing packages.
• Conduct closings while providing exceptional customer service.
• Maintain escrow accounting, file integrity, and compliance with Florida regulations and underwriter guidelines.
• Resolve title, funding, and closing issues efficiently and professionally.
• Meet production, quality, and customer service expectations.

Business Development Expectations

This position is much more than an escrow operations role. We are looking for professionals who enjoy building relationships and growing a business.

Ideal candidates will:

• Bring an existing book of business and strong relationships within the local market.
• Actively cultivate relationships with Realtors, mortgage lenders, builders, attorneys, and other referral partners.
• Participate in networking events, industry associations, and community organizations.
• Partner with Advocus sales leadership to expand market share and increase transaction volume.
• Represent Advocus as a trusted title and escrow resource throughout Central Florida.

Leadership Responsibilities (Leadership Candidates)

Leadership candidates may also:

• Recruit, coach, and mentor escrow professionals.
• Build and lead a high-performing office culture.
• Establish operational workflows and service standards.
• Partner with executive leadership on strategic growth initiatives.
• Monitor office performance, customer satisfaction, and operational results.

  QUALIFICATIONS AND POSITION REQUIREMENTS:

  • Five or more years of Florida residential purchase escrow experience preferred.
  • Proven experience successfully handling residential purchase transactions.
  • Established relationships with Realtors, lenders, builders, and referral partners.
  • Demonstrated ability to develop and grow a book of business.
  • Strong knowledge of Florida title insurance, escrow procedures, and settlement practices.
  • Excellent communication, organizational, customer service, and problem-solving skills.
  • Ability to manage multiple transactions while maintaining exceptional attention to detail.
  • Leadership or branch management experience preferred for leadership roles.
  • Florida Title Agent License and/or Florida Notary Public required.

  MINIMUM EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  Bachelor's degree or other professional licensing preferred. Seven years of proven managerial or supervisory experience. Broad knowledge of title insurance and real estate conveyance procedures.

  Additional Job Description Summary:

  Advocus National Title Insurance Company is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

  The company offers a comprehensive benefits program to eligible employees, including

  • Eligibility to participate in a company-sponsored 401(k).
  • vacation benefits.
  • eligibility for medical, dental, vision, and prescription drug benefits.
  • flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts).
  • life insurance and death benefits.
  • critical care insurance.
  • personal accidental insurance.
  • commuter benefits.
  • pet insurance.
  • certain time off and leave of absence benefits.
  • well-being benefits (e.g., employee assistance program).
  • and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

  Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

  Advocus Title Agency, LLC (Advocus Title) was established in 2003 as Ravenswood Title Company, LLC, by Victor Ciardelli, CEO and founder of Guaranteed Rate Inc. The name change occurred May 1, 2023. Advocus Title is a full service title agency offering an unmatched value proposition to our customers and their clients. Our focused and customized business model, passion for customer service and utilization of advanced technology allowed us to consistently grow and exceed customer expectations.