Senior Escalations Engineer — Remote (UK)

Job4Travelers; United States; À distance; USD 120 000 - 151 000; Plein temps

Avantages offerts par ce poste

Remote-first

WeWork/co-working allowance

Home internet stipend

Home office budget

Annual company retreat

Flexible PTO

Résumé du poste

Tailscale, a fully distributed, remote-first company, is seeking a Senior Customer Support Engineer (Tier 3), focused on ownership of high‑severity escalations and live customer calls for enterprise customers. This UK‑based role involves collaboration with Support and Product/Engineering to close the gap between customer issues and engineering fixes.

The position emphasizes hands‑on networking, Go/Python debugging, and producing reproducible cases with clear bug reports.

Qualifications

• 4+ years in a technical support or escalation role at a SaaS or infrastructure company.

Responsabilités

• Own high‑severity, post‑sales technical escalations from intake through resolution or engineering handoff.

Connaissances

Networking

Overlay networking

Go

Python

Kubernetes

Linux

macOS

Windows

TCP/IP

DNS

Firewalls

VPNs

Go code debugging

Packet analysis

Outils

Kubernetes

Description du poste

Tailscale, a fully distributed, remote-first company, is seeking a Senior Customer Support Engineer (Tier 3), focused on ownership of high‑severity escalations and live customer calls for enterprise customers. This UK‑based role involves collaboration with Support and Product/Engineering to close the gap between customer issues and engineering fixes.

The position emphasizes hands‑on networking, Go/Python debugging, and producing reproducible cases with clear bug reports.