Senior Escalation & Infra Projects Engineer - Remote

OSIbeyond L.L.C.; Rockville (MD); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance 75% coverage

Vision & Dental 75% coverage

Life Insurance 100% paid

Short Term Disability 100% paid

401K match up to 4%

PTO/Holidays 9 holidays + tenure-based

Job summary

OSIbeyond is seeking a senior Level 3 Engineer to own escalation queues, lead complex client infrastructure projects, and drive automation across Microsoft 365, Azure, and on‑premises environments. The role covers design, delivery, and mentorship within Technical Services, with a focus on improving incident response and reducing manual toil.

The successful candidate will guide Level 2 engineers, coordinate with the SOC on security incidents, and deliver cross‑functional projects while

Qualifications

• Four or more years of progressive experience in systems engineering, infrastructure administration, or escalation support.

Responsibilities

• Own the escalation queue and resolve high-priority tickets within service level commitments.
• Perform root-cause analysis across identity, endpoint, server, network, cloud, and application layers.
• Diagnose and resolve failed or unexpected automation outcomes, and document the failure mode for Automation Engineering.
• Lead the technical response to client-impacting outages and coordinate with the Security Operations Center for security incidents.
• Communicate clearly with client leadership during high-impact incidents and provide accurate status.
• Mentor Level 2 engineers through escalation walk-throughs and feedback.
• Deliver client technology projects from kickoff through closeout, including design and implementation plans.
• Plan and execute tenant, mail, file, and server migrations with detailed cutover plans and post-migration validation.
• Provide client-facing technology training and knowledge transfer after project completion.
• Contribute to internal infrastructure maintenance and automation roadmaps.
• Support on-call rotation and contribute to incident handling excellence.

Skills

Microsoft 365

Entra ID

Azure

Intune

Windows Server

Active Directory

Networking

Firewall

VPN

Identity federation

Automation

AI assistance

Tools

PowerShell

Microsoft Graph

KQL

Hyper-V

VMware

Autotask

Job description

OSIbeyond is seeking a senior Level 3 Engineer to own escalation queues, lead complex client infrastructure projects, and drive automation across Microsoft 365, Azure, and on‑premises environments. The role covers design, delivery, and mentorship within Technical Services, with a focus on improving incident response and reducing manual toil.

The successful candidate will guide Level 2 engineers, coordinate with the SOC on security incidents, and deliver cross‑functional projects while