Remote L3 Escalation & Projects Engineer (EST)

OSIbeyond L.L.C.; Oregon; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Vision and Dental Insurance

Life Insurance

Short Term Disability Insurance

401K

PTO/Holidays

Job summary

OSIbeyond L.L.C. is seeking a Level 3 Engineer for Technical Services remote from the United States. The role focuses on advanced escalations, client infrastructure delivery across on‑prem, Microsoft 365, and Azure environments, and driving automation initiatives with AI-assisted workflows.

You will mentor Level 2 engineers, lead complex migrations, design architectures, and contribute to the automation strategy while maintaining high-quality client service and documentation.

Qualifications

• Four+ years of progressive experience in systems engineering, infrastructure administration, or escalation support, MSP experience strongly preferred.
• Experience delivering complex migrations, server deployments, and identity architecture end-to-end.
• Ability to mentor and lead Level 2 engineers and contribute to automation initiatives.

Responsibilities

• Own the escalation queue and resolve high-priority tickets within SLAs.
• Design, deploy, and maintain client infrastructure across on‑prem, Microsoft 365, and Azure.
• Lead client technology projects from kickoff to closeout with clear documentation.
• Develop automation specifications and leverage AI assistants to accelerate diagnostics and workflows.

Skills

Microsoft 365

Entra ID

Azure

Active Directory

PowerShell

Microsoft Graph

Networking

Hyper-V/VMware

Security/Firewall

Education

Microsoft MS-102: Microsoft 365 Administrator

Microsoft AZ-104: Microsoft Azure Administrator

CompTIA Security+ or PMP (preferred)

Tools

Tines

Autotask

RMM scripting

IT documentation platform

Job description

OSIbeyond L.L.C. is seeking a Level 3 Engineer for Technical Services remote from the United States. The role focuses on advanced escalations, client infrastructure delivery across on‑prem, Microsoft 365, and Azure environments, and driving automation initiatives with AI-assisted workflows.

You will mentor Level 2 engineers, lead complex migrations, design architectures, and contribute to the automation strategy while maintaining high-quality client service and documentation.