Senior Escalation Engineer – Kubernetes & Storage

United States Digital Space LLC; United States; Remote; USD 107,000 - 230,000; Full time

Job summary

United States Digital Space LLC seeks an experienced Portworx Escalation Engineer to join its Technical Services team. You will bridge front-line support with core engineering to resolve critical container storage challenges across Kubernetes and multi-cloud environments.

You’ll diagnose root causes, deliver high-impact resolutions, mentor engineers, publish KBs, and influence product reliability to prevent future escalations while safeguarding mission-critical workloads.

Qualifications

• 8 years of customer-facing technical support experience.
• Deep mastery in Kubernetes and container orchestration across clouds.
• GoLang code analysis and automation proficiency with Terraform, Ansible, Chef, or Puppet.
• Strong incident leadership and crisis communication in high-stakes environments.

Responsibilities

• Own High-Severity Technical Escalations: serve as the final escalation tier and perform deep troubleshooting.
• Bridge Technical Services & Engineering: identify root causes, submit bug fixes, and ensure lasting resolutions.
• Elevate Support Organization Capabilities: mentor engineers and publish high-value KBs and FAQs.
• Drive Systemic Product Stability: analyze telemetry to guide improvements and reduce future escalations.

Skills

Kubernetes

Docker

Tanzu

GoLang

AWS

GCP

Azure

CI/CD tooling

Tools

Terraform

Ansible

Chef

Puppet

Job description

United States Digital Space LLC seeks an experienced Portworx Escalation Engineer to join its Technical Services team. You will bridge front-line support with core engineering to resolve critical container storage challenges across Kubernetes and multi-cloud environments.

You’ll diagnose root causes, deliver high-impact resolutions, mentor engineers, publish KBs, and influence product reliability to prevent future escalations while safeguarding mission-critical workloads.