Senior ERP Technical Support Specialist

Versapay

California (MO)

Hybrid

USD 80,000 - 90,000

Full time

7 days ago

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Job summary

Versapay is seeking a Senior Technical Support Specialist to join the Customer Care team. You will provide advanced functional and technical support for customers using Versapay's ERP integrations, including NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, and Finance, collaborating with Product, Engineering, Customer Success, and Implementation teams to resolve complex issues.

The ideal candidate has 3+ years of ERP experience, strong accounting knowledge, superb troubleshooting

Qualifications

3+ years of hands-on ERP experience in a functional, consulting, implementation, or technical support role.
Experience with ERP platforms such as NetSuite, Sage Intacct, Dynamics 365 BC, or SAP Business One.
Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or related field; strong accounting knowledge.

Responsibilities

Provide advanced functional and technical support for ERP integrations.
Troubleshoot complex integration, payment processing, and accounting issues.
Collaborate with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences.
Support ERP customers in a technical support or customer care environment.