Senior ERP Support Engineer - Integrations & Finance

Versapay; United States; Remote; USD 75,000 - 85,000; Full time

Job summary

Versapay seeks a Senior Technical Support Specialist to join the Customer Care team. You will provide advanced functional and technical support for customers using Versapay's ERP integrations, including NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, and other ERP solutions.

You will troubleshoot complex integration, payment processing, and accounting issues while collaborating with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer

Qualifications

• 3+ years of hands-on experience with ERP systems in a functional, consulting, implementation, or technical support capacity.
• Experience with ERP platforms such as NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, Dynamics Finance & Operations, Acumatica, SAP Business One, or other ERP solutions.
• Bachelor’s degree in Accounting, Finance, or related field.
• Strong understanding of accounting principles and core ERP processes (O2C, P2P, R2R, AR, GL, Financial Reporting).
• Demonstrated ability to troubleshoot complex ERP issues and provide customer-focused solutions.

Responsibilities

• Provide advanced functional and technical support for ERP integrations and payment processing.
• Troubleshoot complex integration, payment, and accounting issues across ERP platforms.
• Partner with Product, Engineering, Customer Success, and Implementation teams to deliver excellent customer experiences.
• Support ERP customers in a technical support or customer care environment.

Skills

ERP experience

Accounting knowledge

Customer-focused

Troubleshooting

Analytical thinking

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Zendesk

Intercom

Jira

Job description

Versapay seeks a Senior Technical Support Specialist to join the Customer Care team. You will provide advanced functional and technical support for customers using Versapay's ERP integrations, including NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, and other ERP solutions.

You will troubleshoot complex integration, payment processing, and accounting issues while collaborating with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer