Senior ERP & Supply Chain Systems Analyst

WHOOP; Boston (MA); On-site; USD 145,000 - 175,000; Full time

Job summary

WHOOP in Boston, MA is seeking a Senior Business Systems Analyst to optimize wholesale and B2B data flows across orders, inventory, and fulfillment. You will partner with Supply Chain, Operations, Finance, and Engineering to translate business needs into scalable technical solutions and oversee end-to-end delivery.

The role requires 4+ years in business systems or ERP, experience with ERP platforms (NetSuite, SAP, Oracle, Microsoft Dynamics), and strong communication.

Qualifications

• BS in Information Systems, Computer Science, Business, Supply Chain, or equivalent experience.
• 4+ years of professional experience in business systems, ERP administration, systems implementation, operations technology, or related technical roles.
• Experience driving operational business processes such as supply chain, logistics, warehousing, inventory management, procurement, manufacturing, or fulfillment.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar platforms.
• Strong ability to translate business processes into scalable system designs and technical requirements.
• Proven ability to independently drive projects and operational improvements in fast-paced environments.
• Strong written and verbal communication skills with a collaborative, solutions-oriented mindset.
• Demonstrated ability to quickly learn new technologies, systems, and business domains.
• Self-starter mentality with a high degree of ownership and accountability.
• Strong experience and commitment to embracing and leveraging AI tools in day‑to‑day tasks, ensuring AI‑assisted work aligns with the same high‑quality standards as personal contributions.

Responsibilities

• Autonomously partner with stakeholders across Supply Chain, Operations, Manufacturing, Finance, Engineering, and external partners to understand business needs and translate them into scalable technical solutions.
• Manage and improve business-critical operational systems including ERP, MRP, warehouse management, transportation management, inventory, and demand & supply planning platforms.
• Conceive, design, build, test, deploy, and support solutions related to inventory movement, fulfillment, logistics, procurement, manufacturing, and operational reporting.
• Lead complex cross-functional initiatives, driving alignment, execution, and accountability across technical and business teams.
• Proactively identify opportunities for process improvement, automation, and operational efficiency across systems and workflows.
• Collaborate with internal Engineering teams and external vendors on integrations, APIs, automations, and system enhancements.
• Define and execute user acceptance testing, training, and change management initiatives for end users.
• Develop documentation for technical and non-technical audiences.
• Demonstrate unusually high levels of ownership, initiative, and autonomy in solving problems and driving projects forward.
• Own initiatives end-to-end from discovery and requirements gathering through implementation, testing, rollout, and operational support.
• Be hands‑on using AI platforms and tools to improve workflows, accelerate analysis, prototype solutions, and increase team efficiency.
• Coach and up-level BSAs on your team and neighboring teams through direct and indirect mentorship.

Skills

Operational experience

Project driving

Communication skills

Learning new technologies

AI tools experience

Self-starter

Education

BS in Information Systems/CS/Business/Supply Chain

Tools

ERP systems

APIs/integrations

Job description

WHOOP in Boston, MA is seeking a Senior Business Systems Analyst to optimize wholesale and B2B data flows across orders, inventory, and fulfillment. You will partner with Supply Chain, Operations, Finance, and Engineering to translate business needs into scalable technical solutions and oversee end-to-end delivery.

The role requires 4+ years in business systems or ERP, experience with ERP platforms (NetSuite, SAP, Oracle, Microsoft Dynamics), and strong communication.