Senior Operations Analytics Manager: Cost & Performance

whoop; Boston (MA); On-site; USD 150,000 - 180,000; Full time

Job summary

WHOOP is seeking a Business Analytics Manager in Boston to lead analytics across the order lifecycle, partner with Operations and Finance, and drive data-driven improvements in cost, service, and experience. The role requires mentoring analysts, owning metrics, and shaping the analytics roadmap in a global vendor ecosystem.

Ideal candidates will bring 6+ years in analytics or operations, strong SQL, and experience with dbt and Snowflake, with the ability to influence senior stakeholders and

Qualifications

• 6+ years in analytics, operations, supply chain, fulfillment, or logistics in a consumer business (eCommerce, hardware, CPG, or retail preferred).
• Experience managing or mentoring analysts. Enjoy coaching and grow early-career analysts into workstream owners.
• Strong business judgment and ability to connect operational data to cost, experience, and strategic priorities.
• Proven ability to operate at both strategic and tactical levels and context-switch between them without dropping quality.
• Comfort representing analytics in cross-functional settings and influencing senior stakeholders on data-driven direction.

Responsibilities

• Generate and drive the strategic analytic roadmap to identify exceptions and inefficiencies across the order lifecycle and translate them into actionable insights.
• Own operational metrics, ensuring clarity, alignment, and regular review across stakeholders; bridge operations and finance on forecasting, spend tracking, and variance analysis.
• Lead analytics for quarterly cost reduction initiatives, including fulfillment COGS, freight costs, and cost per contact; partner with Finance on total cost reporting and gross margin analysis.
• Contribute to S&OP reviews and Operations OKR check-ins; deliver data that shapes prioritization and resource allocation across operations.
• Partner with Operations, Membership Services, and Finance to improve accuracy, vendor accountability, and overall member experience.
• Collaborate with Data Engineering to improve pipeline reliability and data access across key operational systems.
• Build, maintain, and ensure accurate data assets and trusted metric definitions within our semantic layer—from data pipelines to dashboards and reviews.
• Manage, mentor, and grow a team of analysts, fostering high performance and continuous improvement.

Skills

Leadership & mentoring

SQL proficiency

Cross-functional collaboration

Strategic & tactical thinking

Data storytelling

Tools

dbt

Snowflake

Job description

WHOOP is seeking a Business Analytics Manager in Boston to lead analytics across the order lifecycle, partner with Operations and Finance, and drive data-driven improvements in cost, service, and experience. The role requires mentoring analysts, owning metrics, and shaping the analytics roadmap in a global vendor ecosystem.

Ideal candidates will bring 6+ years in analytics or operations, strong SQL, and experience with dbt and Snowflake, with the ability to influence senior stakeholders and