SAP BRIM Project Manager

Samson Software Solutions, Inc.; San Jose (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Samson Software Solutions, Inc. seeks an experienced SAP BRIM Project Manager to oversee production support, enhancements, and governance across the BRIM landscape.

You will manage onshore/offshore teams, enforce ITIL SLAs, drive incident resolution, and govern enhancements from scoping to hypercare. Responsibilities include leading Level 2/3 operations, KPI reporting (MTTA/MTTR/SLA), managing releases and CRs, and coordinating with finance, IT steering, SI partners, and vendors to ensure

Qualifications

• 8+ years IT delivery/support experience with 4+ years in SAP BRIM.
• PM/AMS experience managing cross-functional teams.
• Familiarity with ITIL incident, problem, change, and release management.
• Experience with BRIM components SOM, CC, CI, RAR preferred.

Responsibilities

• Support Operations & SLA governance for Level 2/3 production support across SAP BRIM.
• Lead MTTA/MTTR, SLA compliance, and escalations for P1/P2 incidents.
• Manage releases, CRs, RAID logs, and end-to-end delivery lifecycle.
• Coordinate with business finance, IT steering committees, SI vendors, and external partners.

Skills

SAP BRIM (Hybris Billing)

Project management

ITIL processes

Stakeholder coordination

Tools

ServiceNow

Jira

SAP Solution Manager

SAP CPI

Job description

We are looking for an experienced SAP BRIM Project Manager / Support Lead to manage our production support, continuous enhancement, and operational governance across the SAP BRIM (Billing and Revenue Innovation Management) landscape. This role combines hands‑on functional understanding of core BRIM pillars with project management discipline. You will lead a blended onshore/offshore team, enforce ITIL-based SLA/KPI targets, drive critical incident resolution, and govern small-to-medium business enhancements from scoping to hypercare.

Responsibilities

1. Support Operations & SLA Governance Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite. Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates. Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions. Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations. 2. Project Management & Continuous Improvement Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks. Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists. Coordinate end-to-end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization. Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners.

3. Functional Oversight & Solution Integrity Provide functional governance across core modules: SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts. SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping. SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules. SAP RAR: Revenue postings, reconciliation & rev-rec. Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers. Required

Qualifications & Experience

Total Experience: 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS). Core Technical Expertise: Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline. Support Frameworks: Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager. Project Delivery: Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones. Integration Acumen: Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries.