Senior ERP Order & Billing Specialist

Wolters Kluwer N.V.; Minneapolis, Northern (MN, KY); Hybrid; USD 34,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer N.V. in Minneapolis seeks a Senior Customer Service Representative to ensure accurate, timely order processing, convert signed agreements into clean ERP data, and support billing, revenue recognition, and provisioning.

The role requires meticulous attention to detail, system aptitude, and strict SOP adherence. You will serve as a liaison with Sales, Finance, Operations, and Customer Success, handling inquiries about orders, invoicing, provisioning, and account status within

Qualifications

• 1 year of customer service or order management experience.
• Ability to quickly learn new applications.
• Experience working with multiple systems for product provisioning or customer account setup.
• Excellent attention to detail and accuracy in data entry; ability to interpret contracts and understand financial implications.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple tasks, meet deadlines, and work effectively in a fast-paced environment.
• Prefer familiarity with software subscription billing models.
• Prefer familiarity with ERP systems (e.g., SAP or Netsuite) and Salesforce exposure.
• Prefer experience supporting cross-functional teams in a shared services environment.

Responsibilities

• Order & Contract Processing: Review and interpret signed customer contracts for software products to ensure accuracy and completeness before entry. Enter customer order information into the ERP system (SAP and Netsuite) following established SOPs and order-to-cash workflows.
• Product Provisioning for Customers: Provision customer access to products and services using multiple systems and platforms.
• Billing & Invoicing Support: Monitor invoicing readiness and ensure all order elements necessary for billing are entered accurately.
• Customer & Internal Communication: Handle inquiries regarding contract status, order entry, provisioning, and billing in a professional and timely manner.
• Process Improvement & Quality Assurance: Maintain adherence to SOPs and participate in cross-functional projects to improve workflows.

Skills

Attention to detail

Data entry accuracy

Order management

Strong communication

Learn new applications

Fast-paced work

Tools

SAP

Netsuite

Salesforce

ERP systems

Job description

Wolters Kluwer N.V. in Minneapolis seeks a Senior Customer Service Representative to ensure accurate, timely order processing, convert signed agreements into clean ERP data, and support billing, revenue recognition, and provisioning.

The role requires meticulous attention to detail, system aptitude, and strict SOP adherence. You will serve as a liaison with Sales, Finance, Operations, and Customer Success, handling inquiries about orders, invoicing, provisioning, and account status within