Senior Epic Platform Operations Lead

Acrisure; Austin (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

HSA/FSA options

Paid time off

EAP and Calm app

Volunteer time off

Job summary

Acrisure is seeking a Sr. Manager, Epic Platform Operations to lead four teams responsible for Applied Epic and related products. You will own daily platform health, configuration, releases, and reporting, translating business needs into practical Epic solutions and coordinating with vendors.

The role requires strong leadership, strategic thinking, and collaboration with operations, service, and integration teams to drive improvements and prevent incidents.

Qualifications

• 5+ years in application management, including leading teams.
• Knowledge of application support operations, configuration management, release and change management.
• Prioritize across competing demand with finite capacity.
• Translate business needs into practical system and process solutions.
• Strong communication, problem solving, and stakeholder management with senior leaders.

Responsibilities

• Lead four Epic teams: support, ancillary Epic products, Epic reporting, and Epic configuration.
• Set clear roles, responsibilities, performance expectations, and development paths for supervisors and individual contributors.
• Assess team capacity and capability, identify gaps, and make the case for resources, training, or structural change.
• Build cross coverage and knowledge sharing so no single person is a point of failure.
• Own day to day support and administration of Applied Epic and its ancillary products.

Skills

Leadership

App support operations

Prioritization

Requirements analysis

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Applied Epic administration

Agency operations knowledge

Epic reporting (SQL)

Project management

Job description

Acrisure is seeking a Sr. Manager, Epic Platform Operations to lead four teams responsible for Applied Epic and related products. You will own daily platform health, configuration, releases, and reporting, translating business needs into practical Epic solutions and coordinating with vendors.

The role requires strong leadership, strategic thinking, and collaboration with operations, service, and integration teams to drive improvements and prevent incidents.