Senior Enterprise Tech Support Engineer - macOS/iOS Expert

Apple, Inc.; Elk Grove (CA); On-site; USD 135,000 - 225,000; Full time

Benefits offered by this job

Comprehensive medical and dental cover

Retirement benefits

Discounted products and services

Tuition reimbursement

Relocation assistance

Discretionary bonuses or commissions

Job summary

Apple, Inc. is seeking a Senior Enterprise Technical Support Engineer in Elk Grove, CA. You will escalate, mentor, and guide Enterprise Customer Support Engineers, providing advanced technical assistance to ACES Enterprise customers and locations.

You will operate within the ACES Core OS Technology Group, applying deep knowledge of Apple platforms, networking, and deployments to drive customer satisfaction and resolutions across teams.

Qualifications

• 10+ years of related industry experience.
• Ability to create, understand, and implement test plans.
• Strong communication skills and adapt messaging to audience.
• Deep knowledge of core OS technologies (macOS/iOS) and enterprise deployments.

Responsibilities

• Provide escalation support for Enterprise customers using macOS and iOS server deployments.
• Mentor and train AppleCare Enterprise staff with knowledge transfer.
• Diagnose high‑performing systems from the ground up in collaboration with internal teams.
• Collaborate with Sales, Readiness, and Software Engineering to resolve complex issues.

Skills

Excellent communication skills

Team collaboration

Test planning

Customer-facing skills

Decision making in enterprise tech

Relationship building

Job description

Apple, Inc. is seeking a Senior Enterprise Technical Support Engineer in Elk Grove, CA. You will escalate, mentor, and guide Enterprise Customer Support Engineers, providing advanced technical assistance to ACES Enterprise customers and locations.

You will operate within the ACES Core OS Technology Group, applying deep knowledge of Apple platforms, networking, and deployments to drive customer satisfaction and resolutions across teams.