Senior Enterprise Tech Support Engineer (macOS/iOS)

Apple Inc.; Austin, Northern (TX, KY); Híbrido; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Apple Inc. in Austin, TX is seeking a Senior Enterprise Technical Support Engineer to join the ACES Product Support Engineering team.

You will provide escalation support, mentorship, and guidance for Enterprise Customer Support Engineers while addressing complex issues affecting Apple products and deployments. The role emphasizes deep knowledge of macOS and iOS, strong diagnostic abilities, and the ability to work cross-functionally with Sales, Readiness, and Software Engineering to deliver

Formación

• 10+ years of related industry experience.
• Ability to create, understand, and implement test plans.
• Strong communication and audience-adaptable skills.
• Proven collaboration across Apple organizations and cross-functional teams.
• Knowledge of core OS technologies and Apple platforms.

Responsabilidades

• Provide escalation support, mentoring, and guidance for Enterprise Customer Support Engineers.
• Diagnose and resolve issues for macOS and iOS deployments.
• Create and maintain technical resource documents and transfer knowledge to staff.
• Collaborate with Sales, Readiness, and Software Engineering to resolve complex issues.
• Lead information exchange and reproduce customer issues to expedite resolution.
• Travel domestically or internationally as needed.

Conocimientos

10+ years experience

Excellent communication skills

Team collaboration

Enterprise customer support

Herramientas

Declarative Management

App Attestation

Content Caching

SSO / Platform SSO

Enterprise Cloud Services

macOS / iOS troubleshooting

Descripción del empleo

Apple Inc. in Austin, TX is seeking a Senior Enterprise Technical Support Engineer to join the ACES Product Support Engineering team.

You will provide escalation support, mentorship, and guidance for Enterprise Customer Support Engineers while addressing complex issues affecting Apple products and deployments. The role emphasizes deep knowledge of macOS and iOS, strong diagnostic abilities, and the ability to work cross-functionally with Sales, Readiness, and Software Engineering to deliver