Senior Enterprise Tech Support Engineer (Mac/iOS)

Apple Inc.; Sunnyvale (CA); Hybrid; USD 149,000 - 249,000; Full time

Job summary

Apple Inc. in Sunnyvale, CA, seeks a Senior Enterprise Technical Support Engineer to join the AppleCare Enterprise Services Product Support Engineering team.

You will provide escalation support, mentor staff, and collaborate with Sales, Readiness, and Software Engineering to resolve complex enterprise issues. The role requires deep knowledge of macOS and iOS, strong troubleshooting, excellent communication, and a track record of working with enterprise customers.

Qualifications

• Ability to create, understand, and implement test plans.
• Strong diagnostic and troubleshooting skills across macOS and iOS.
• Excellent communication and adaptability to diverse audiences.
• Proven ability to collaborate across Apple organizations and influence outcomes.
• Experience mentoring and training support staff.

Responsibilities

• Provide escalation support for enterprise customers deploying macOS/iOS/server platforms.
• Mentor and transfer knowledge to Enterprise Support staff and teams.
• Diagnose and optimize performance of enterprise systems from ground up.
• Collaborate with Sales, Readiness, and Software Engineering to resolve complex issues.
• Lead information exchange and testing sessions for issue reproduction and resolution.

Skills

Test plan creation

Technical troubleshooting

Cross-functional collaboration

MacOS & iOS knowledge

Mentoring

Customer-facing

Job description

Apple Inc. in Sunnyvale, CA, seeks a Senior Enterprise Technical Support Engineer to join the AppleCare Enterprise Services Product Support Engineering team.

You will provide escalation support, mentor staff, and collaborate with Sales, Readiness, and Software Engineering to resolve complex enterprise issues. The role requires deep knowledge of macOS and iOS, strong troubleshooting, excellent communication, and a track record of working with enterprise customers.