Senior Enterprise Support Engineer – macOS/iOS & Networking

Apple Inc.; Elk Grove (CA); On-site; USD 135,000 - 225,000; Full time

Job summary

Apple Inc. in Elk Grove, California, seeks a Senior Enterprise Technical Support Engineer to provide escalation support for Enterprise customers within the ACES Product Support Engineering group. You will mentor staff, diagnose complex issues, and collaborate across teams to drive resolutions.

The role requires deep knowledge of macOS and iOS, strong troubleshooting skills, and the ability to lead information exchange sessions. Occasional travel may be required.

Qualifications

• 10+ years of related industry experience.
• Excellent communication skills and ability to adapt style to the audience.
• Demonstrated collaboration with multiple teams and stakeholders.
• Mentoring and knowledge transfer to support staff.
• Strong troubleshooting theory and practice with Apple platforms.
• Ability to create and execute test plans for complex environments.
• Deep knowledge of macOS and iOS operations and design.
• Foundational Core OS technologies and related services.

Responsibilities

• Provide escalation support for Enterprise customer issues and mentor Enterprise Support Engineers.
• Create and maintain technical resource documents; transfer knowledge to other staff.
• Diagnose and optimize high-performing Apple systems from the ground up.
• Collaborate with Sales, Readiness and Software Engineering to resolve complex issues.
• Identify when a specialist is needed and coordinate with the right person.
• Monitor feature updates and bug fixes continuously.
• Identify development opportunities within ACES group; contribute to team growth.
• Lead information exchange and testing sessions with groups.

Skills

10+ years experience

Excellent communication

Cross-functional collaboration

Mentoring

Troubleshooting

Test planning

macOS/iOS expertise

Core OS knowledge

Job description

Apple Inc. in Elk Grove, California, seeks a Senior Enterprise Technical Support Engineer to provide escalation support for Enterprise customers within the ACES Product Support Engineering group. You will mentor staff, diagnose complex issues, and collaborate across teams to drive resolutions.

The role requires deep knowledge of macOS and iOS, strong troubleshooting skills, and the ability to lead information exchange sessions. Occasional travel may be required.