Senior Enterprise Tech Support Engineer — macOS/iOS

Apple, Inc.; Sunnyvale (CA); On-site; USD 149,000 - 249,000; Full time

Job summary

Apple, Inc. is seeking a Senior Enterprise Technical Support Engineer in Sunnyvale, CA to join the ACES Core OS Technology Group. You will provide escalation support, mentor staff, and collaborate across teams to resolve complex issues for enterprise customers.

The role requires deep knowledge of macOS/iOS, core technologies, networking, and deployments, with travel as needed and availability during off-hours to support critical issues.

Qualifications

• 10+ years of related industry experience.
• Ability to create, understand, and implement test plans.
• Excellent communication skills and ability to adapt style to the audience.
• Judgement in selecting technologies for Enterprise class solutions.

Responsibilities

• Provide escalation support for AppleCare Enterprise customers.
• Mentor and train support staff; transfer knowledge in groups and one-on-one.
• Diagnose and resolve complex issues; collaborate with Sales, Readiness, and Software Engineering.
• Lead information exchange and reproduce customer issues to isolate steps.

Skills

Enterprise support

Mentoring

Communication

Troubleshooting

Job description

Apple, Inc. is seeking a Senior Enterprise Technical Support Engineer in Sunnyvale, CA to join the ACES Core OS Technology Group. You will provide escalation support, mentor staff, and collaborate across teams to resolve complex issues for enterprise customers.

The role requires deep knowledge of macOS/iOS, core technologies, networking, and deployments, with travel as needed and availability during off-hours to support critical issues.