Senior Enterprise Systems Engineer - Healthcare IT

Elders; Oakland (CA); Remote; USD 104,000 - 160,000; Full time

Job summary

The Center for Elders' Independence (CEI) is seeking a Senior Business Systems Engineer to provide senior, hands-on support across CEI's enterprise business applications, including EZCap, Salesforce, Conga, and finance systems. You’ll analyze, configure, map data, and troubleshoot complex issues across claims, enrollment, outreach, and provider payment processes.

You will collaborate with cross-functional teams, translate business requirements into scalable configurations, and lead testing and

Qualifications

• Strong SQL skills for data validation, reconciliation, troubleshooting, and production support.
• Experience with APIs, file-based integrations, ETL processes, batch jobs, and system-to-system data exchanges.
• Experience with enterprise platforms such as Salesforce, Conga, EZCap, and related systems.
• Understanding of configuration governance, version control, auditability, data quality, and security.
• Ability to analyze end-to-end business processes and determine appropriate remediation.
• Bachelor’s degree or equivalent in a relevant field; 5+ years in business systems engineering.

Responsibilities

• Provide senior, hands-on technical and operational support for enterprise applications.
• Troubleshoot configuration, workflow, mapping, permission, file-load, interface, data, reporting, and production issues.
• Support provider, contract, fee schedule, rate, claims, payment, finance, enrollment, outreach, and related configurations.
• Collaborate with Claims, Finance, Contracting, Enrollment, Outreach, Operations, vendors and IT partners.
• Translate business requirements into maintainable configurations, workflows, interfaces, and validation rules.
• Establish structured intake, validation, approval, testing, implementation, and audit processes.
• Conduct root-cause analysis to identify process, data, or system-design issues.
• Maintain application reference data, dates, versioning, and business rules with traceability.
• Use SQL and analytics tools to validate data and confirm outcomes.
• Coordinate incidents, vendor escalations, and cross-system changes; communicate with stakeholders.
• Create and maintain system documentation, runbooks, and knowledge-transfer materials.
• Identify opportunities to reduce manual work and dependency on individuals.

Skills

SQL

APIs

ETL

Batch jobs

Data mapping

System configuration

Root-cause analysis

Documentation

Testing

Stakeholder management

Education

Bachelor’s degree in Information Systems, Computer Science, Business, Healthcare Administration

Tools

Salesforce

Conga

EZCap

Finance systems

Contract-management systems

CRM platforms

Job description

The Center for Elders' Independence (CEI) is seeking a Senior Business Systems Engineer to provide senior, hands-on support across CEI's enterprise business applications, including EZCap, Salesforce, Conga, and finance systems. You’ll analyze, configure, map data, and troubleshoot complex issues across claims, enrollment, outreach, and provider payment processes.

You will collaborate with cross-functional teams, translate business requirements into scalable configurations, and lead testing and