Senior Enterprise Systems Engineer - Healthcare IT

Center for Elders' Independence; Oakland (CA); On-site; USD 104,000 - 160,000; Full time

Job summary

The Center for Elders' Independence in Oakland, CA seeks a Senior Business Systems Engineer to provide senior-level support across CEI's enterprise applications including EZCap, Salesforce, and finance systems. You will analyze business requirements, configure workflows, and coordinate production deployments with IT, claims, contracting, enrollment, and outreach teams.

Qualifications include strong SQL, API and ETL experience, and a proven ability to translate complex business needs into

Qualifications

• Strong SQL skills for data validation, reconciliation, troubleshooting.
• Experience with APIs, file-based integrations, ETL processes, batch jobs, and system-to-system data exchanges.
• Experience with enterprise platforms such as Salesforce, Conga, EZCap, claims systems, finance systems, contract-management systems, CRM platforms, or comparable applications.
• Ability to analyze end-to-end business processes and determine whether an issue should be addressed through support, configuration, workflow redesign, integration, data correction, or user training.
• Experience coordinating production deployments and working with stakeholders across multiple teams.

Responsibilities

• Provide senior technical and operational support for enterprise applications.
• Troubleshoot complex configuration, workflow, mapping, permission, file-load, interface, data, reporting, and production issues.
• Support provider, contract, fee schedule, rate, claims, payment, finance, enrollment, outreach, and related application configurations.
• Work with Claims, Finance, Contracting, Enrollment, Outreach, Operations, vendors, and IT partners to understand business processes, policies, contracts, rules, data requirements, and control needs.
• Translate approved business requirements into maintainable system configurations, workflows, mappings, interfaces, validation rules, and technical specifications.
• Identify incomplete or ambiguous requests and help establish structured intake, validation, approval, testing, implementation, and audit processes.
• Conduct root-cause analysis to determine whether recurring incidents arise from process, data, configuration, integration, training, or system-design issues.
• Define and maintain application reference data, effective dates, versioning, configuration records, business rules, and system mappings with appropriate traceability.
• Use SQL and other analytical tools to validate data, reconcile results, investigate issues, and confirm expected business and financial outcomes.
• Support APIs, file interfaces, ETL processes, batch jobs, scheduled processing, and light automation across enterprise applications.
• Develop test scenarios and support system testing, regression testing, user acceptance testing, deployment, post-production validation, and stabilization.
• Coordinate application incidents, vendor escalations, cross-system dependencies, production changes, and communication with affected business teams.
• Create and maintain system documentation, configuration records, process maps, runbooks, support procedures, and knowledge-transfer materials.
• Identify opportunities to reduce repetitive manual work, recurring tickets, rework, and dependence on individual staff members or vendors.
• Support application implementations, upgrades, migrations, integration changes, and business process transformation initiatives.

Skills

Strong SQL skills

APIs

ETL processes

Data validation

Stakeholder management

Problem solving

Documentation

Communication

Business processes analysis

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Computer Science

Bachelor’s degree in Business

Tools

Salesforce

Conga

EZCap

Claims systems

Finance systems

Contract management

CRM platforms

Job description

The Center for Elders' Independence in Oakland, CA seeks a Senior Business Systems Engineer to provide senior-level support across CEI's enterprise applications including EZCap, Salesforce, and finance systems. You will analyze business requirements, configure workflows, and coordinate production deployments with IT, claims, contracting, enrollment, and outreach teams.

Qualifications include strong SQL, API and ETL experience, and a proven ability to translate complex business needs into