Senior Enterprise Services Architect — Remote Solutions

Mitel; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid time off

Employee assistance program

Rewards program

Commission 70/30 split

Job summary

Mitel is seeking an Enterprise Services Architect to lead the design of Professional Services and Managed Services for large enterprise customers, bridging the gap between sales, delivery, and operations—translating complex customer needs into scalable, repeatable, and profitable service offerings.

You will engage directly with enterprise customers to architect end-to-end services solutions that accelerate deployment, enhance adoption, and deliver long-term value.

Qualifications

• 8+ years of experience in Services Architecture or Solution Architecture for enterprise technology.
• Proven track record designing complex Professional and Managed Services for large enterprise customers.
• Strong understanding of unified communications, collaboration, networking, or cloud infrastructure.
• Experience building detailed SOWs, service catalogs, and pricing models for enterprise-scale service delivery.

Responsibilities

• Partner with enterprise sales and delivery teams to design tailored service solutions for large customers.
• Lead the services discovery process to identify objectives and requirements.
• Architect statements of work and service blueprints aligned with delivery capabilities.
• Design Managed Services models including monitoring and ongoing technical management.
• Collaborate with Product Management to standardize scalable offerings and customization.

Skills

Services Architecture

Solution Architecture

Professional Services

Enterprise Services

Education

Bachelor’s degree

Master’s degree

Tools

ServiceNow

LogicMonitor

PagerDuty

Job description

Mitel is seeking an Enterprise Services Architect to lead the design of Professional Services and Managed Services for large enterprise customers, bridging the gap between sales, delivery, and operations—translating complex customer needs into scalable, repeatable, and profitable service offerings.

You will engage directly with enterprise customers to architect end-to-end services solutions that accelerate deployment, enhance adoption, and deliver long-term value.