Strategic Enterprise Services Architect

Mitel Networks; Town of Texas (WI); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with match

Paid time off

Job summary

Mitel Networks is seeking an Enterprise Services Architect to lead design of Professional and Managed Services for large enterprise customers. You will bridge sales, delivery and operations to craft scalable, profitable offerings and guide customers through service transformation.

Ideal candidates blend technical depth with business acumen, delivering end-to-end service architectures and repeatable offerings that drive adoption and long-term value.

Qualifications

• 8+ years of experience in Services Architecture, Solution Architecture, or Professional Services design within enterprise technology.
• Proven track record designing complex Professional and Managed Services for large enterprise customers.
• Strong understanding of unified communications, collaboration, networking, or cloud infrastructure.
• Experience building detailed SOWs, service catalogs, and pricing models for enterprise-scale service delivery.

Responsibilities

• Partner with enterprise sales, pre‑sales engineers, and delivery teams to define and design tailored service solutions for large, complex environments.
• Lead the services discovery process to identify objectives, requirements, and constraints.
• Architect comprehensive service proposals including deployment, migration, integration, adoption, and lifecycle management.
• Design Managed Services models with monitoring, proactive maintenance, optimization, and ongoing technical management.
• Build detailed SOWs, service definitions, and solution blueprints aligned with customer expectations.

Skills

Services Architecture

Solution Architecture

Executive communication

Cross-functional collaboration

Cloud platforms (AWS, Azure, GCP)

Education

Bachelor’s degree in related field

Master’s degree in Business or Engineering

Tools

ServiceNow

LogicMonitor

PagerDuty

Job description

Mitel Networks is seeking an Enterprise Services Architect to lead design of Professional and Managed Services for large enterprise customers. You will bridge sales, delivery and operations to craft scalable, profitable offerings and guide customers through service transformation.

Ideal candidates blend technical depth with business acumen, delivering end-to-end service architectures and repeatable offerings that drive adoption and long-term value.