IT Service Desk Analyst - Frontline Support & Troubleshooting

日本アバカス株式会社; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

日本アバカス株式会社 is looking for an Analyst for their Enterprise Service Desk in Orlando, Florida. This role involves serving as the initial point of contact for triaging and resolving IT-related support requests, ensuring a world-class client experience.

The ideal candidate should have an Associate's Degree in Technology with 2-5 years of experience in Microsoft environments. Competitive problem-solving and client communication skills are essential for success in this fast-paced IT support role.

Qualifications

• 2-5 years of experience with Microsoft environments required.
• 0-2 years of MSP specific experience preferred.
• Network+ and Security+ certifications preferred.

Responsibilities

• Serve as the first point of contact for IT-related support requests.
• Troubleshoot basic desktop, software, network, and hardware issues.
• Maintain documentation of support requests and client interactions.

Skills

Troubleshooting

Client communication

Technical documentation

VMWare

Networking concepts

Education

Associate's Degree in Technology

Tools

Microsoft Office Suite

VPN

Remote desktop applications

Job description

日本アバカス株式会社 is looking for an Analyst for their Enterprise Service Desk in Orlando, Florida. This role involves serving as the initial point of contact for triaging and resolving IT-related support requests, ensuring a world-class client experience.

The ideal candidate should have an Associate's Degree in Technology with 2-5 years of experience in Microsoft environments. Competitive problem-solving and client communication skills are essential for success in this fast-paced IT support role.