Senior Enterprise SaaS Tech Support Engineer

Zoho Corporation B.V.; Austin (TX); Presencial; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental and Vision insurance

Employer-matching 401k

Descripción de la vacante

Zoho Corporation B.V. in Austin is seeking a Technical Support Engineer for Enterprise Accounts to deliver top-tier technical assistance to our largest customers.

You will troubleshoot complex issues, engage in proactive support, and collaborate with enterprise clients to maximize Zoho product value. The role requires 5-7+ years in a SaaS support or customer success capacity, excellent communication, and willingness to travel up to 20% for on-site engagements.

Formación

• 5-7+ years of experience in technical support engineering or customer success in SaaS/cloud environments.
• Ability to articulate value of business applications to enterprise clients and interpret complex use cases.

Responsabilidades

• Provide timely, professional technical assistance via email, phone, and live sessions to enterprise customers.
• Own incident management with cross-functional teams to resolve critical issues promptly.
• Develop product knowledge to troubleshoot advanced issues and communicate solutions clearly.

Conocimientos

Enterprise SaaS support

Technical storytelling

Customer success

Strong communication

Travel readiness

Multitasking

Herramientas

Zoho CRM

Zoho Desk

Zoho Creator

Zoho Catalyst

Zoho Finance Suite

Zoho Workplace

Descripción del empleo

Zoho Corporation B.V. in Austin is seeking a Technical Support Engineer for Enterprise Accounts to deliver top-tier technical assistance to our largest customers.

You will troubleshoot complex issues, engage in proactive support, and collaborate with enterprise clients to maximize Zoho product value. The role requires 5-7+ years in a SaaS support or customer success capacity, excellent communication, and willingness to travel up to 20% for on-site engagements.