Senior Enterprise Risk & Escalation Manager

Salesforce; Chicago (IL); Hybrid; USD 117,000 - 177,000; Full time

Benefits offered by this job

Office Flexibility

Job summary

Salesforce is seeking a Senior Customer Risk Manager in Chicago hybrid roles to deliver world-class risk management for enterprise accounts. You will own a defined portfolio, serve as the main escalation point, and coordinate with executive-level stakeholders to resolve complex issues and reduce attrition.

The role requires 8+ years in relevant fields, a BA/BS degree, and strong cross-functional skills to drive strategic outcomes and customer value in a fast-paced environment.

Qualifications

• Experience: 8+ years in account management, consultation, project management, and/or escalation management.
• Education: BA/BS degree (quantitative/technical degree preferred).

Responsibilities

• Partner with internal teams to resolve complex customer issues and mitigate attrition risk.
• Own a defined portfolio or territory and manage health and outcomes of all risk within scope.
• Serve as the primary escalation point for enterprise-level customers with senior stakeholders.

Skills

Account management

Escalation management

Project management

Executive communication

Cross-functional collaboration

Education

BA/BS degree

Job description

Salesforce is seeking a Senior Customer Risk Manager in Chicago hybrid roles to deliver world-class risk management for enterprise accounts. You will own a defined portfolio, serve as the main escalation point, and coordinate with executive-level stakeholders to resolve complex issues and reduce attrition.

The role requires 8+ years in relevant fields, a BA/BS degree, and strong cross-functional skills to drive strategic outcomes and customer value in a fast-paced environment.