Strategic Customer Risk Leader

salesforce.com, inc.; Austin (TX); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce is seeking a Customer Risk Manager in Austin, TX to lead risk management for enterprise accounts, guiding complex escalations and reducing attrition. You’ll own a defined portfolio, partner with executive stakeholders, and coordinate cross-functional resources to resolve issues.

Leverage deep Salesforce product knowledge, cross-cloud experience, and strategic influence to prevent dissatisfaction and deliver measurable outcomes for high-value customers while driving systemic

Qualifications

• 8+ years in account management, escalation management, or related roles.
• BA/BS degree; quantitative/technical background preferred.
• Excellent written and verbal communication with executives.
• Strategic thinking with cross-functional influence.

Responsibilities

• Partner with internal teams to resolve the most complex customer issues, aiming for top-tier satisfaction.
• Own a defined portfolio or territory, ensuring health and outcomes within scope.
• Serve as primary escalation contact for enterprise accounts requiring senior judgment.
• Act as subject matter expert on the Red Account lifecycle and define best practices.

Skills

Account management

Escalation management

Project management

Cross-functional collaboration

Executive communication

Education

BA/BS degree or equivalent

Tools

Salesforce product suite

Reporting tools

Dashboards

AI tools

Slack

Job description

Salesforce is seeking a Customer Risk Manager in Austin, TX to lead risk management for enterprise accounts, guiding complex escalations and reducing attrition. You’ll own a defined portfolio, partner with executive stakeholders, and coordinate cross-functional resources to resolve issues.

Leverage deep Salesforce product knowledge, cross-cloud experience, and strategic influence to prevent dissatisfaction and deliver measurable outcomes for high-value customers while driving systemic