Customer Risk Manager — Hybrid (3 Days In Office)

Salesforce, Inc.; Washington, Northern (IL, KY); Hybrid; USD 117,000 - 178,000; Full time

Job summary

Salesforce, Inc. seeks a Customer Risk Manager to lead risk management for enterprise accounts, guiding complex escalations and cross-functional coordination. You will own a defined portfolio, engage executives, and drive systemic risk improvements across Salesforce.

The role requires 8+ years of experience in account management or escalation management, a BA/BS degree, and exceptional communication skills to influence stakeholders at the highest levels.

Qualifications

• 8+ years in account management, consultation, project management or escalation management.
• BA/BS degree (quantitative/technical preferred).
• Excellent written and verbal communication; ability to influence executives.
• Experience driving cross-functional initiatives and strategic execution.

Responsibilities

• Partner with internal teams to analyze and resolve complex customer issues and mitigate attrition risk.
• Own defined portfolio or territory and manage health, prioritization, and outcomes of risk.
• Escalate to executive leadership and coordinate with senior stakeholders as needed.
• Provide guidance on Red Account lifecycle and establish best practices across the org.
• Develop trusted relationships with executive-level leadership; engage when necessary.
• Identify process improvements to address systemic risk and drive change.
• Communicate status and resolutions to customers and Salesforce teams clearly.

Skills

Account management

Escalation management

Project management

Consultation

Communication

Negotiation

Strategic execution

Influence

Education

BA/BS degree (quantitative/technical preferred)

Tools

Salesforce product suite

Databases

ETL tools

Analytics tools

Job description

Salesforce, Inc. seeks a Customer Risk Manager to lead risk management for enterprise accounts, guiding complex escalations and cross-functional coordination. You will own a defined portfolio, engage executives, and drive systemic risk improvements across Salesforce.

The role requires 8+ years of experience in account management or escalation management, a BA/BS degree, and exceptional communication skills to influence stakeholders at the highest levels.