Senior Enterprise Platform Product Manager

Everlywell; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Everlywell in Austin seeks a Product Manager to own the Delivery Platform that moves kits to customers, messages to members, and support requests to resolution. You will optimize kit delivery, activation, and client programs, partnering with clinical, engineering, CX ops, and client success teams.

The role emphasizes impact on revenue through reducing return rates, improving communications, and scaling enterprise programs for health plan clients, with a mindset to build reliable, scalable

Qualifications

• 4-5 years of product management experience.
• Experience with lifecycle communications (Iterable, Braze, or similar).
• Background in CX, support tooling, or operational products.
• Strong analytical skills; track cohorts, measure interventions, optimize funnels.
• Clear communication across technical and operational teams.

Responsibilities

• Own kit return rate and demonstrate measurable improvement through operational interventions.
• Ship improvements to member communications that increase engagement and activation.
• Streamline CX tooling to reduce resolution time and support costs.
• Successfully configure and launch at least two new enterprise programs.
• Build strong partnerships with CX operations, fulfillment, and clinical teams.

Skills

Product management

Analytical skills

Cross-functional comms

Lifecycle communications

Operational products

Tools

Iterable

Braze

Job description

Everlywell in Austin seeks a Product Manager to own the Delivery Platform that moves kits to customers, messages to members, and support requests to resolution. You will optimize kit delivery, activation, and client programs, partnering with clinical, engineering, CX ops, and client success teams.

The role emphasizes impact on revenue through reducing return rates, improving communications, and scaling enterprise programs for health plan clients, with a mindset to build reliable, scalable