Product Manager - Enterprise CX & Operations

Jobtailor; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Austin seeks a product manager to own systems that drive kit delivery, member communications, and support workflow. You will optimize engagement and activation while partnering with CX operations, fulfillment, and clinical teams to deliver measurable improvements.

Ideal candidates have 4–5 years in product management, a track record of improving operational metrics, and experience with lifecycle communications platforms like Iterable or Braze.

Qualifications

• 4-5 years of product management experience
• Proven results improving operational metrics
• Experience with lifecycle communications (Iterable, Braze, or similar)
• Background in CX, support tooling, or operational products
• Comfort with supply chain, fulfillment, or logistics systems
• Strong analytical skills — you track cohorts, measure interventions, optimize funnels
• Clear communication across technical and operational teams
• Healthcare or healthtech background is a plus
• Experience with enterprise B2B programs and client configuration requirements
• Background in subscription products or retention-focused roles
• Startup or scale-up experience where operational excellence mattered
• HIPAA compliance and healthcare communications requirements are a plus

Responsibilities

• Own the systems that move kits to customers, messages to members, and support requests to resolution.
• Ensure they receive it, remember to complete it, and get help when they need it.
• Kit return rate and demonstrate measurable improvement through operational interventions.
• Ship improvements to member communications that increase engagement and activation.
• Streamline CX tooling to reduce resolution time and support costs.
• Successfully configure and launch at least two new enterprise programs.
• Build strong partnerships with CX operations, fulfillment, and clinical teams.

Skills

Product management

Operational metrics

Analytical skills

Clear communication

Tools

Iterable

Braze

Job description

Jobtailor in Austin seeks a product manager to own systems that drive kit delivery, member communications, and support workflow. You will optimize engagement and activation while partnering with CX operations, fulfillment, and clinical teams to deliver measurable improvements.

Ideal candidates have 4–5 years in product management, a track record of improving operational metrics, and experience with lifecycle communications platforms like Iterable or Braze.