Delivery Platform Product Manager

SoGal Ventures; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Everlywell in Austin, TX, is seeking a Product Manager for the Delivery Platform to own kit movement, member communications, and fulfillment workflows. You’ll drive scalable, reliable operations that affect revenue and patient outcomes.

You will partner with CX operations, engineering, and client success to configure enterprise programs, optimize communications, and improve activation and retention. 4–5 years of PM experience and lifecycle communications expertise are required.

Qualifications

• 4-5 years of product management experience.
• Proven results improving operational metrics — bring the numbers.
• Experience with lifecycle communications (Iterable, Braze, or similar).
• Background in CX, support tooling, or operational products.
• Comfort with supply chain, fulfillment, or logistics systems.
• Strong analytical skills — you track cohorts, measure interventions, optimize funnels.
• Clear communication across technical and operational teams.

Responsibilities

• Member communications — email, SMS, and notification orchestration that drive action
• Customer experience and support tooling — ensuring issues get resolved efficiently
• Fulfillment and supply chain — kit delivery, inventory, shipping partner coordination
• Program configuration — client-specific workflows, activation sequences, operational rules
• Kit return rate optimization — the operational levers that get tests completed

Skills

Product management

Analytics

Lifecycle communications

CX tooling

Supply chain familiarity

Tools

Iterable

Braze

Job description

Everlywell in Austin, TX, is seeking a Product Manager for the Delivery Platform to own kit movement, member communications, and fulfillment workflows. You’ll drive scalable, reliable operations that affect revenue and patient outcomes.

You will partner with CX operations, engineering, and client success to configure enterprise programs, optimize communications, and improve activation and retention. 4–5 years of PM experience and lifecycle communications expertise are required.