Senior Enterprise Platform Admin (Tableau) & Ops Lead

Stateside; Adelphi (MD); Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Generous Time Off

Comprehensive Health Coverage

Tuition Remission

Retirement Plans

Job summary

University of Maryland Global Campus (UMGC) is seeking a Senior Administrator, Enterprise Platforms Application Operations (Tableau). This role provides advanced administration, configuration, and Tier 3 support for enterprise applications across production and non-production environments at a hybrid Adelphi, Maryland work location.

The Senior Administrator partners with Application Engineering, Infrastructure, Security, and vendors to ensure secure, stable, and high-performing platforms,

Qualifications

• Education: Bachelor's Degree in Computer Science, Information Systems, Information Technology, Business Information Systems, or a related discipline or equivalent combination of education and experience.
• Experience: 5+ years of experience in application administration, enterprise platform support, systems administration, IT operations, or related disciplines.
• Experience supporting enterprise business applications within production environments.
• Experience providing advanced Tier 3 support, incident resolution, and application troubleshooting.
• Experience supporting application upgrades, deployments, lifecycle management, and operational change activities.
• Experience utilizing ITSM processes, service management tools, monitoring platforms, and operational governance practices.
• Experience collaborating with technical teams, vendors, and business stakeholders to support enterprise services.
• Certifications: Not required.

Responsibilities

• Administer, configure, and maintain enterprise applications across production and non-production environments.
• Provide senior-level operational oversight, establish administration standards, and support reliability, availability, and performance.
• Serve as the primary escalation point for complex application issues, incidents, and problem management.
• Lead upgrades, patches, release activities, and production environment management.
• Coordinate deployment planning with engineering, Cloud & Release Engineering.
• Monitor health, availability, capacity, performance, and metrics to improve observability.
• Collaborate with engineers, infrastructure, security, vendors, and stakeholders to support services.
• Maintain runbooks, documentation, and technical standards.

Skills

Enterprise application administration

Advanced troubleshooting

Performance monitoring

Deployment & release management

RBAC security & access control

Vendor coordination

Incident resolution

Lifecycle management

Education

Bachelor's Degree in Computer Science / Information Systems / Information Technology / Business Information Systems or related discipline

Job description

University of Maryland Global Campus (UMGC) is seeking a Senior Administrator, Enterprise Platforms Application Operations (Tableau). This role provides advanced administration, configuration, and Tier 3 support for enterprise applications across production and non-production environments at a hybrid Adelphi, Maryland work location.

The Senior Administrator partners with Application Engineering, Infrastructure, Security, and vendors to ensure secure, stable, and high-performing platforms,