Senior Tableau & Enterprise Apps Operations Lead

UMGC; Adelphi (MD); Hybrid; USD 110,000 - 140,000; Full time

Job summary

UMGC in Adelphi, Maryland is seeking a Senior Administrator for Enterprise Platforms Application Operations with Tableau expertise. Hybrid role with on-site requirements for meetings and events serving enterprise applications across academic and administrative functions.

The role provides advanced administration, configuration, and operational leadership, delivering Tier 3 support, incident resolution, and lifecycle management for critical platforms, while collaborating with multiple technical

Qualifications

• Enterprise application administration and configuration required.
• Proficient in troubleshooting and issue resolution.
• Experience with application performance monitoring and optimization.
• Experience in incident, problem, change, and release management.
• Knowledge of user access administration and security roles.

Responsibilities

• Administer, configure, and maintain enterprise applications across production and non-production environments.
• Provide senior-level operational oversight and administration standards.
• Support incident resolution and problem management; escalate complex issues.
• Lead troubleshooting, root cause analysis, and corrective actions with cross-team coordination.
• Coordinate deployments, configurations, patches, and release activities.
• Plan deployment and environment management with Engineering and Release teams.
• Support new capabilities, integrations, and operational changes with minimal business disruption.
• Monitor platform health, capacity, performance, and reliability; improve observability.
• Collaborate with vendors, engineers, and stakeholders on service delivery and governance.
• Maintain runbooks, documentation, and technical standards.

Skills

Enterprise app administration

Advanced troubleshooting

Performance monitoring

Incident and change management

Security governance awareness

Tools

Tableau

Job description

UMGC in Adelphi, Maryland is seeking a Senior Administrator for Enterprise Platforms Application Operations with Tableau expertise. Hybrid role with on-site requirements for meetings and events serving enterprise applications across academic and administrative functions.

The role provides advanced administration, configuration, and operational leadership, delivering Tier 3 support, incident resolution, and lifecycle management for critical platforms, while collaborating with multiple technical