Senior Enterprise Platform Operations Lead

Stateside; Adelphi (MD); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Generous Time Off

Comprehensive Health Coverage

Insurance Options

Flexible Spending Accounts

Retirement Plans

Tuition Remission

Job summary

University of Maryland Global Campus (UMGC) seeks a Manager, Enterprise Platforms Operations to lead strategy and service delivery for enterprise management applications. You will oversee onboarding, upgrades, and transition-to-operations while ensuring availability, governance, and security across production environments.

The role requires 3+ years in application support and 1+ year of management. Collaboration with infrastructure, cybersecurity, and business teams is essential for success.

Qualifications

• Education: Bachelor’s degree in IT/CS/IS/MIS/Business Technology or related field; equivalent experience.
• Experience: 3+ years in application support/IT operations; 1+ year in a management/leadership role.
• Experience: supporting enterprise/mission-critical business apps in complex environments.
• Experience coordinating across infrastructure, databases, cybersecurity, and business teams.
• Certifications: UMGC-relevant application administrator certs; ServiceNow Admin/Cloud certs; ITIL, PMP, CISSP, cloud certs.

Responsibilities

• Develop and maintain operational strategies, governance frameworks, and service delivery processes for enterprise operations.
• Oversee onboarding, upgrades, migrations, patching, and transition-to-operations for new and existing apps.
• Lead day-to-day operations for enterprise management applications ensuring availability and performance.
• Manage Tier 2/3 support, incident response, root cause analysis, and disaster recovery activities.
• Ensure applications meet cybersecurity, privacy, accessibility, records management, and audit requirements.
• Lead and develop support staff, oversee vendor relationships, and drive continuous improvement.

Skills

Enterprise application operations

Tier 2/Tier 3 support management

ITIL incident/change/release mgmt

Lifecycle management

Monitoring and observability

Environment configuration mgmt

SaaS/cloud/on-premise support

Performance monitoring/optimization

Deployment/upgrade/patch mgmt

Root cause analysis/service restore

Disaster recovery/business continuity

Vendor management

Operational reporting/KPI dashboards

Cross-functional governance

Education

Bachelor's Degree in Information Technology/CS/IS/ MIS/Business Tech or related field

Master's Degree in IT or related discipline (preferred)

Tools

ServiceNow

Azure

AWS

Google Cloud

Job description

University of Maryland Global Campus (UMGC) seeks a Manager, Enterprise Platforms Operations to lead strategy and service delivery for enterprise management applications. You will oversee onboarding, upgrades, and transition-to-operations while ensuring availability, governance, and security across production environments.

The role requires 3+ years in application support and 1+ year of management. Collaboration with infrastructure, cybersecurity, and business teams is essential for success.