Senior Administrator, Enterprise Platforms Application Operations (Tableau)

UMGC; Adelphi (MD); Hybrid; USD 110,000 - 140,000; Full time

Job summary

UMGC in Adelphi, Maryland is seeking a Senior Administrator for Enterprise Platforms Application Operations with Tableau expertise. Hybrid role with on-site requirements for meetings and events serving enterprise applications across academic and administrative functions.

The role provides advanced administration, configuration, and operational leadership, delivering Tier 3 support, incident resolution, and lifecycle management for critical platforms, while collaborating with multiple technical

Qualifications

• Enterprise application administration and configuration required.
• Proficient in troubleshooting and issue resolution.
• Experience with application performance monitoring and optimization.
• Experience in incident, problem, change, and release management.
• Knowledge of user access administration and security roles.

Responsibilities

• Administer, configure, and maintain enterprise applications across production and non-production environments.
• Provide senior-level operational oversight and administration standards.
• Support incident resolution and problem management; escalate complex issues.
• Lead troubleshooting, root cause analysis, and corrective actions with cross-team coordination.
• Coordinate deployments, configurations, patches, and release activities.
• Plan deployment and environment management with Engineering and Release teams.
• Support new capabilities, integrations, and operational changes with minimal business disruption.
• Monitor platform health, capacity, performance, and reliability; improve observability.
• Collaborate with vendors, engineers, and stakeholders on service delivery and governance.
• Maintain runbooks, documentation, and technical standards.

Skills

Enterprise app administration

Advanced troubleshooting

Performance monitoring

Incident and change management

Security governance awareness

Tools

Tableau

Job description

Senior Administrator, Enterprise Platforms Application Operations (Tableau)

Enterprise Applications

US Exempt Regular

Full time

Stateside Exempt 3.4

This position is classified as "hybrid" and the work location is Adelphi, Maryland. An on-site presence is expected for meetings, summits, or events, and as needed. In accordance with UMGC Travel policy, you will be responsible for any expenses incurred from traveling, including temporary lodging, to Adelphi or locations within the DMV region.

The Senior Administrator, Enterprise Platforms Application Operations is responsible for providing advanced administration, configuration, operational leadership, and Tier 3 support for enterprise applications supporting UMGC's academic, administrative, financial, workforce, engagement, productivity, and operational business functions. This role serves as a senior technical resource responsible for application availability, operational reliability, performance optimization, environment management, release coordination, incident resolution, and lifecycle management across assigned enterprise platforms. The Senior Administrator partners closely with Application Engineering, Infrastructure, Database Administration, Cloud Operations, Information Security, vendors, and business stakeholders to ensure enterprise applications remain secure, stable, performant, and aligned with institutional requirements.

Duties and Responsibilities:

• Enterprise Application Administration & Operational Leadership.
• Administer, configure, and maintain enterprise applications across production and non-production environments.
• Provide senior-level operational oversight, establish administration standards, and support the reliability, availability, and performance of business-critical platforms.
• Support, Incident Resolution & Problem Management.
• Serve as the primary escalation point for complex application issues, service disruptions, and operational incidents.
• Lead troubleshooting, root cause analysis, corrective actions, and problem management activities while coordinating resolution efforts across technical teams and vendors.
• Deployment, Configuration & Release Management.
• Lead application configuration and work with Application Engineering and Release Engineering on upgrades, patches, release activities, and production environment management.
• Work with Application Engineering and Cloud & Release Engineering on deployment planning.
• Support implementation of new capabilities, workflow enhancements, integrations, and operational changes while minimizing business risk and service disruption.
• Platform Monitoring, Performance & Operational Reliability.
• Monitor application health, availability, capacity, performance, and operational metrics. Identify trends, optimize platform performance, improve observability capabilities, and proactively address issues that impact service quality and business operations.
• Collaboration, Vendor Management & Service Delivery.
• Work closely with engineers, architects, infrastructure teams, database administrators, cybersecurity teams, vendors, and business stakeholders to support implementations, upgrades, issue resolution, service improvements, and operational governance activities.
• Documentation, Lifecycle Management & Continuous Improvement.
• Maintain operational documentation, runbooks, support procedures, knowledge articles, and technical standards.
• Contribute to application lifecycle planning, disaster recovery preparation, service continuity planning, capacity management, and continuous improvement initiatives that strengthen operational maturity and service delivery.
• Other duties as assigned.

Competencies :

• Enterprise application administration leadership
• Technical troubleshooting and advanced problem solving
• Operational excellence and service reliability
• Incident, problem, and change management
• Systems thinking and analytical reasoning
• Collaboration and stakeholder engagement
• Technical documentation and knowledge management
• Attention to detail and operational accuracy
• Security, compliance, and governance awareness
• Accountability and ownership
• Adaptability and continuous improvement
• Customer service and service delivery focus.

Skills:

• Enterprise application administration and configuration
• Advanced troubleshooting and issue resolution
• Application performance monitoring and optimization
• Incident, problem, change, and release management
• User access administration and role-based security
• Enterprise application deployment and upgrade support
• Operational monitoring, logging, and observability tools
• Root cause analysis and corrective action planning
• Vendor support coordination and escalation management
• Environment management and release readiness activities
• Disaster recovery and continuity support
• Technical documentation and knowledge management
• ITSM platforms and operational governance practices
• Cross-functional technical collaboration.

Education & Experience Requirements :

Education:

Bachelor's Degree in