Hybrid Manager, Enterprise Platforms Operations

UMGC; Adelphi (MD); Hybrid; USD 90,000 - 140,000; Full time

Job summary

UMGC in Adelphi, Maryland, is seeking a Manager of Enterprise Platforms Operations to lead a team of application administrators and engineers. The role focuses on overseeing operational stability, service delivery, and performance of enterprise applications that support critical university functions.

You will collaborate across Infrastructure, Cloud, Cybersecurity, and business stakeholders to drive improvements.

Qualifications

• Education: Bachelor's degree in IT-related field or equivalent experience.
• Experience: 3+ years in application support, administration, or IT operations.
• 1+ year of management experience leading technical teams.

Responsibilities

• Lead a team of Application Administrators and Application Engineers supporting enterprise operations.
• Oversee daily operations, service delivery, availability, performance, and support for enterprise apps.
• Collaborate with Infrastructure, Database, Cloud, Cybersecurity, Identity Management, and stakeholders.
• Manage Tier 2/3 support, incidents, escalation, and disaster recovery activities.
• Ensure compliance with cybersecurity, privacy, accessibility, records management, and change controls.
• Drive continuous improvement, automation, and customer satisfaction.
• Other duties as assigned.

Skills

Enterprise application operations

Tier 2/3 support management

ITIL processes

Lifecycle management

Monitoring & health management

Environment management

SaaS/cloud/on-premises support

Performance optimization

Deployment/patch management

Disaster recovery planning

Vendor management

Operational reporting & dashboards

Cross-functional collaboration

Incident management leadership

Education

Bachelor's Degree in IT/CS/IS or related field

Tools

ITIL

Observability/Monitoring tools

Job description

UMGC in Adelphi, Maryland, is seeking a Manager of Enterprise Platforms Operations to lead a team of application administrators and engineers. The role focuses on overseeing operational stability, service delivery, and performance of enterprise applications that support critical university functions.

You will collaborate across Infrastructure, Cloud, Cybersecurity, and business stakeholders to drive improvements.