Senior Enterprise Mobility Delivery Manager

ActioNet; Rockville (MD); On-site; USD 203,000 - 248,000; Full time

Job summary

ActioNet is seeking a senior IT program leader to direct contract execution and delivery of Enterprise Mobility Support Services. You will coordinate with the COR, Mobility Service Owner, OCIO leadership, and service providers to sustain secure mobility for a nationally distributed workforce.

You will oversee staffing, schedules, financial visibility, deliverable quality, service performance, and continual improvement, with a focus on ITIL-based processes and governance.

Qualifications

• Bachelor’s degree in information technology, business, cybersecurity, or a related field.
• 10 or more years managing federal IT service delivery programs, including at least 3 years leading enterprise mobility, endpoint management, or end‑user computing services.
• Experience managing multidisciplinary teams, transitions, service levels, contract deliverables, labor utilization, financial reporting, and multiple concurrent IT projects.
• Experience integrating services across multiple providers and applying ITIL processes through enterprise ITSM tools; ability to translate technical issues into clear decisions, risks, and status reports.

Responsibilities

• Direct daily service delivery and project execution; assign contractor resources, maintain coverage and backup capability, and coordinate surge or after-hours support when requested.
• Manage project plans, schedules, milestones, dependencies, risks, issues, and corrective actions using agency governance processes and PMBOK-aligned practices; maintain required project repository records.
• Oversee labor utilization, funding, and billing support; provide structured labor data by labor category, service area, and required administrative codes to support cost tracking and forecasting.
• Conduct at least weekly service status meetings and deliver monthly summaries addressing completed and planned work, performance, staffing, financial posture, and risks; maintain the communications plan.
• Monitor contractual service levels, ticket timeliness, reporting accuracy, first-contact resolution, customer satisfaction, and quality; use trends to direct measurable service improvements.
• Lead transition-in, transition-out, knowledge transfer, and approved service changes, including changes between comprehensive and integrated support options; coordinate responsibilities with logistics, infrastructure, security, and end‑user service providers.
• Oversee ITIL-based incident, request, problem, change, and configuration processes using agency‑designated ITSM systems; coordinate service notifications and escalation of significant incidents.
• Ensure required security, architecture, reporting, training, and knowledge deliverables are scheduled and completed; coordinate the annual service strategic plan and maintain Government approval gates for proposed changes.

Skills

Project management

Leadership

Federal IT service delivery

ITIL processes

Risk reporting

Education

Bachelor’s degree in information technology, business, cybersecurity, or a related field

Tools

ITSM tools

Job description

ActioNet is seeking a senior IT program leader to direct contract execution and delivery of Enterprise Mobility Support Services. You will coordinate with the COR, Mobility Service Owner, OCIO leadership, and service providers to sustain secure mobility for a nationally distributed workforce.

You will oversee staffing, schedules, financial visibility, deliverable quality, service performance, and continual improvement, with a focus on ITIL-based processes and governance.